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- Tasks: Analyse customer data to identify gambling patterns and promote safer gaming practices.
- Company: Join LeoVegas Group, a leading innovator in the igaming industry with a vibrant team culture.
- Benefits: Enjoy hybrid working, generous leave, healthcare coverage, and a wellbeing allowance.
- Why this job: Be part of a mission-driven team that values safety and innovation in online gaming.
- Qualifications: Experience in customer service, analytical skills, and a passion for problem-solving are essential.
- Other info: Flexible shifts available; work with a dynamic team across 16 global offices.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE ROLE
Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.
We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview.
YOU WILL BE RESPONSIBLE FOR:
- Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Monitoring player behaviour and making risk based, self driven decisions
- Promote the importance of sustainability across external and internal stakeholders.
- Building relationships with our customers via email, chat, and phone across all of our managed brands
- Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
- A keen eye for detail and the ability to think on your feet.
- Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
- Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- Experience of working within a multi-channel customer service environment
- Enthusiastic; self-motivated team worker
- Confident handling data and making analytical decisions
- An Investigative mindset and critical thinker
- A decision maker with the ability to handle objections or concerns with first-time resolution
- Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
- Excellent oral and written communication
- Previous experience in the gambling industry is desirable
WHO WE ARE
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.
BENEFITS
- Hybrid working – 3 days per week at the office, with flexibility for 2 days at home
- Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
- Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
- Invest in your future – We match pension contributions up to 6%.
- Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
- Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
- A great workplace experience – Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
- A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
- Support for growing families – Up to 6 months of full pay for maternity leave.
- Stay active & save money – Cycle-to-work scheme and gym discounts.
- And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride – give us a roar!
#J-18808-Ljbffr
Safer Gambling Analyst employer: LeoVegas Group
Contact Detail:
LeoVegas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safer Gambling Analyst
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in safer gambling. This knowledge will not only help you during the interview but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Practice your analytical skills by reviewing case studies or data sets related to gambling behaviour. Being able to discuss specific examples of how you've interpreted data can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills. Since you'll be interacting with customers across various channels, think of examples where you've effectively communicated complex information in a clear and engaging way.
✨Tip Number 4
Network with professionals in the gambling industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Safer Gambling Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Safer Gambling Analyst position. Understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in customer service, data analysis, or the gambling industry. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Analytical Skills: Since the role involves interpreting data sets and making evidence-based decisions, include examples of how you've successfully analysed data in previous roles. Mention any tools or methodologies you are familiar with.
Communicate Clearly: Given the importance of communication in this role, ensure that your application is well-written and free of errors. Use clear and concise language to convey your thoughts and experiences effectively.
How to prepare for a job interview at LeoVegas Group
✨Show Your Analytical Skills
As a Safer Gambling Analyst, you'll need to demonstrate your ability to interpret and analyse data. Be prepared to discuss specific examples of how you've used data to make informed decisions in previous roles.
✨Understand the Industry
Familiarise yourself with the gambling industry and its regulations. Showing that you are up-to-date with current trends and compliance requirements will impress the interviewers and show your commitment to the role.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, as you'll need to build relationships with customers and coach frontline teams.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet and resolve issues quickly. Highlight your investigative mindset and how you've handled objections or concerns in past experiences.
