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- Tasks: Lead CRM promotions, ensuring accuracy and compliance while collaborating with various teams.
- Company: Join LeoVegas Group, a dynamic team of 1800 innovators in the igaming industry.
- Benefits: Enjoy hybrid working, generous leave, healthcare, wellbeing allowance, and fun social events.
- Why this job: Be at the forefront of innovative promotions, enhancing player experiences and driving engagement.
- Qualifications: Experience in bonus operations or CRM promotions, strong communication skills, and attention to detail required.
- Other info: Work in stylish offices near Leeds Train Station with a vibrant team culture.
The predicted salary is between 36000 - 60000 £ per year.
As our Promotions Operations Team Manager, you’ll lead the delivery of all CRM-linked promotions, ensuring they are accurate, engaging, and fully compliant. You’ll be responsible for translating campaign briefs into operational setups and managing end-to-end execution across a wide variety of promotional formats. This is a highly collaborative role, working closely with Marketing, CRM, Product, and third-party game providers to enhance our promotions capability. You’ll play a central role in introducing new reward mechanics, improving customer experiences, and supporting long-term innovation in how we engage and retain players.
YOU WILL BE RESPONSIBLE FOR:
- Managing the setup, testing, and deployment of promotions across CRM and lifecycle campaigns
- Translating campaign briefs into well-structured and executable promotional configurations
- Collaborating with Product and Gaming teams to integrate new bonus types and reward mechanisms
- Working with third-party game providers to deliver exclusive or custom promotional features
- Maintaining robust QA processes to ensure all promotions launch error-free
- Ensuring all promotions comply with regulatory, legal, and responsible gaming standards
- Documenting eligibility rules, terms, and targeting logic to ensure transparency and auditability
- Working closely with CRM and Analytics to monitor promotional performance and support optimisation
- Supporting process improvement to streamline workflows and reduce delivery times
- Acting as a subject matter expert on promotional delivery, supporting training and knowledge-sharing
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
- Proven experience in bonus operations, CRM promotions, or campaign execution
- Working knowledge of promotion setup tools and bonus mechanics, ideally in gaming or e-commerce
- Strong communication and collaboration skills across Product, Marketing, CRM, and Compliance
- High attention to detail and confidence in handling complex setups
- Experience working in a regulated environment, with a strong understanding of responsible gaming
- A proactive mindset with a focus on problem-solving, documentation, and continuous improvement
BENEFITS
- Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
- Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
- Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
- Invest in your future – We match pension contributions up to 6%.
- Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
- Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
- A great workplace experience – Talented colleagues, complimentary snacks and drinks, as well as breakfasts and lunches on a weekly basis
- A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
- Support for growing families – Up to 6 months of full pay for maternity leave.
- Stay active & save money – Cycle-to-work scheme and gym discounts to keep you moving.
- Work in style – at our newly renovated offices at Tailors Corner are just a 2-minute walk from Leeds Train Station.
- And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!
JOIN US! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar!
Promotion Operations Team Manager employer: LeoVegas Group
Contact Detail:
LeoVegas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Promotion Operations Team Manager
✨Tip Number 1
Familiarise yourself with CRM tools and promotional mechanics specific to the gaming industry. Understanding how these systems work will give you a significant edge during discussions with our team.
✨Tip Number 2
Showcase your collaborative skills by preparing examples of past projects where you worked closely with marketing, product, or compliance teams. This will demonstrate your ability to thrive in a cross-functional environment.
✨Tip Number 3
Research current trends in gaming promotions and customer engagement strategies. Being knowledgeable about the latest innovations will help you stand out as a proactive candidate who is ready to contribute to our team's success.
✨Tip Number 4
Prepare to discuss your experience in maintaining quality assurance processes. Highlighting your attention to detail and problem-solving skills will reassure us that you can manage error-free promotional launches.
We think you need these skills to ace Promotion Operations Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in bonus operations, CRM promotions, and campaign execution. Use specific examples that demonstrate your ability to manage complex setups and collaborate with various teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive mindset and problem-solving skills align with the responsibilities of the Promotions Operations Team Manager.
Showcase Your Attention to Detail: Provide examples in your application that showcase your high attention to detail, especially in managing QA processes and ensuring compliance with regulatory standards. This will demonstrate your capability to handle the complexities of the role.
Highlight Collaborative Experience: Emphasise your strong communication and collaboration skills by detailing past experiences where you worked closely with marketing, product, or compliance teams. This will show that you can thrive in a highly collaborative environment.
How to prepare for a job interview at LeoVegas Group
✨Understand the Role
Make sure you have a solid grasp of what the Promotions Operations Team Manager does. Familiarise yourself with CRM-linked promotions, campaign execution, and the importance of compliance in the gaming industry.
✨Showcase Your Experience
Prepare to discuss your previous experience in bonus operations or CRM promotions. Be ready to provide specific examples of how you've successfully managed promotional setups and collaborated with various teams.
✨Highlight Collaboration Skills
Since this role involves working closely with Marketing, Product, and third-party providers, emphasise your strong communication and collaboration skills. Share instances where teamwork led to successful outcomes in your past roles.
✨Demonstrate Attention to Detail
Given the high stakes of compliance and error-free promotions, be prepared to discuss how you ensure accuracy in your work. Mention any QA processes you've implemented or followed to maintain high standards in promotional delivery.
