Client Relations and Content Writer

UK-based Customer Assistant with Content Writing and Social Media Experience for a Counselling Practice.
This is a great opportunity for someone who enjoys working with people, solving problems, and being creative.

We are looking for a versatile candidate with an entrepreneurial spirit who can handle various tasks simultaneously.
Learn more about us at Description:

• You will be the first point of contact for clients, providing excellent customer service and prompt responses via phone and email.
• Additionally, you will handle important administrative tasks to ensure smooth operations, including the use of our booking and CRM systems.
• You will be responsible for creating, editing and uploading content to various websites and social media platforms and connecting with our audience.
• You will work as part of a team, reporting to the Practice Manager, maintaining good communication, and providing regular updates on important information, tasks, and events.

Job Details:

• Contract: Self-employed.
• Hours: Around 15 hours/week on average within office hours and Saturdays on rotation.
• Hourly rate: Based on experience.
• Location: Must be based in UK, working remotely or London-based.

Only applications with a cover letter will be considered.

Essential Requirements:

• Previous customer service experience.
• Excellent communication skills (verbal and written) and great attention to detail.
• A confident, positive, empathetic, and friendly demeanour.
• Able to prioritise and manage your workload efficiently.
• Blog and content writing skills/experience.
• Know how to add/update content on various websites (specifically WordPress).
• Able to post on various social media platforms.
• Visual design knowledge in various content styles (use of Canva).
• Work within a team and independently.
• Be proficient in IT systems and software.
• A PC or laptop with paid anti-virus and anti-malware installed.
• A reliable internet connection.
• A mobile phone can be solely dedicated to this role (paid SIM provided by us).
• Have experience with online appointment booking systems and CRM systems.
• Be familiar with cloud-based storage systems.
• Understand and commit to confidentiality.
• Have sound knowledge of the General Data Protection Regulation (UK GDPR).

Desirable:

• Experience in marketing, using various mediums, project planning, etc.
• SEO knowledge and skills.
• Web design: creation, updating and improving, including coding.
• Outreach for marketing/website.

How to apply:

• Only applications with a cover letter will be considered.
• Send an up-to-date CV and a cover letter explaining how you meet all the essential requirements for this role.

Note : We reserve the right to close this post due to high response numbers. If you do not hear from us, please assume that your application was unsuccessful this time.

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