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- Tasks: Be the friendly face of our counselling practice, handling client queries and creating engaging content.
- Company: Join a supportive UK-based counselling practice focused on helping people through creative solutions.
- Benefits: Enjoy flexible remote work options and gain valuable experience in customer service and content creation.
- Why this job: Perfect for those who love connecting with people and want to make a real impact in mental health.
- Qualifications: Must have customer service experience, excellent communication skills, and a flair for writing and social media.
- Other info: This is a self-employed role, offering around 15 hours per week with a competitive hourly rate.
UK-based Customer Assistant with Content Writing and Social Media Experience for a Counselling Practice. This is a great opportunity for someone who enjoys working with people, solving problems, and being creative. We are looking for a versatile candidate with an entrepreneurial spirit who can handle various tasks simultaneously.
You will be the first point of contact for clients, providing excellent customer service and prompt responses via phone and email. Additionally, you will handle important administrative tasks to ensure smooth operations, including the use of our booking and CRM systems. You will be responsible for creating, editing and uploading content to various websites and social media platforms and connecting with our audience. You will work as part of a team, reporting to the Practice Manager, maintaining good communication, and providing regular updates on important information, tasks, and events.
Job Details:
- Contract: Self-employed.
- Hours: Around 15 hours/week on average within office hours and Saturdays on rotation.
- Hourly rate: Based on experience.
- Location: Must be based in UK, working remotely or London-based.
Essential Requirements:
- Previous customer service experience.
- Excellent communication skills (verbal and written) and great attention to detail.
- A confident, positive, empathetic, and friendly demeanour.
- Able to prioritise and manage your workload efficiently.
- Blog and content writing skills/experience.
- Know how to add/update content on various websites (specifically WordPress).
- Able to post on various social media platforms.
- Visual design knowledge in various content styles (use of Canva).
- Work within a team and independently.
- Be proficient in IT systems and software.
- A PC or laptop with paid anti-virus and anti-malware installed.
- A reliable internet connection.
- A mobile phone can be solely dedicated to this role (paid SIM provided by us).
- Have experience with online appointment booking systems and CRM systems.
- Be familiar with cloud-based storage systems.
- Understand and commit to confidentiality.
- Have sound knowledge of the General Data Protection Regulation (UK GDPR).
Desirable:
- Experience in marketing, using various mediums, project planning, etc.
- SEO knowledge and skills.
- Web design: creation, updating and improving, including coding.
- Outreach for marketing/website.
How to apply:
Only applications with a cover letter will be considered. Send an up-to-date CV and a cover letter explaining how you meet all the essential requirements for this role.
Note: We reserve the right to close this post due to high response numbers. If you do not hear from us, please assume that your application was unsuccessful this time.
Client Relations and Content Writer employer: Leone Centre Counselling
Contact Detail:
Leone Centre Counselling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations and Content Writer
✨Tip Number 1
Familiarise yourself with our counselling practice and its values. Understanding our mission will help you connect better with potential clients and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client interactions in the past. Be ready to discuss specific situations where you solved problems or improved customer satisfaction.
✨Tip Number 3
Brush up on your content writing and social media skills. Consider creating a portfolio of your previous work that highlights your ability to engage audiences and convey messages effectively across different platforms.
✨Tip Number 4
Network with professionals in the counselling and content writing fields. Engaging with others in these areas can provide valuable insights and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Client Relations and Content Writer
Some tips for your application 🫡
Craft a Compelling Cover Letter: Since only applications with a cover letter will be considered, make sure to tailor your cover letter specifically for this role. Highlight your customer service experience, content writing skills, and any relevant social media experience. Use a friendly yet professional tone to reflect the empathetic nature required for the position.
Showcase Relevant Experience: In your CV, emphasise your previous roles that involved customer service and content creation. Include specific examples of how you've successfully managed tasks, solved problems, or engaged with clients. This will demonstrate your ability to handle the responsibilities outlined in the job description.
Highlight Technical Skills: Make sure to mention your proficiency with IT systems, including WordPress and CRM systems, in both your CV and cover letter. If you have experience with Canva or SEO, include that as well. This will show that you possess the technical skills necessary for the role.
Proofread Your Application: Before submitting your application, take the time to proofread both your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and concise. Attention to detail is crucial for this role, so demonstrating it in your application is essential.
How to prepare for a job interview at Leone Centre Counselling
✨Showcase Your Customer Service Skills
Since the role involves being the first point of contact for clients, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled client interactions in the past, focusing on problem-solving and empathy.
✨Highlight Your Content Creation Experience
Be ready to discuss your content writing skills and any relevant experience with social media. Bring examples of your work, such as blog posts or social media campaigns, to showcase your creativity and ability to engage an audience.
✨Familiarise Yourself with Relevant Tools
Make sure you know how to use WordPress, CRM systems, and design tools like Canva. Mention any specific experiences you have with these platforms during the interview to show you're prepared for the technical aspects of the job.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Prepare to share examples of how you've successfully collaborated with others while also managing tasks on your own, highlighting your versatility and entrepreneurial spirit.
