At a Glance
- Tasks: Support and improve business applications while collaborating with IT and stakeholders.
- Company: Join Leonardo, a global leader in Aerospace, Defence, and Security.
- Benefits: Enjoy flexible working, generous leave, and access to 4,000+ online courses.
- Other info: Be part of an inclusive team that values diversity and innovation.
- Why this job: Make a real impact by enhancing business processes and delivering effective solutions.
- Qualifications: Experience in incident management and a proactive, solution-focused mindset.
The predicted salary is between 40000 - 50000 £ per year.
Salary Range: £40,000 - £50,000
Your Impact
The IT Applications Analyst plays a critical role in ensuring the effective operation, support, and continuous improvement of business applications by acting as a key interface between IT and the wider organisation. The role is responsible for triaging and managing application-related requests and incidents, coordinating service desk activities, and supporting problem resolution through collaboration with business stakeholders and technical teams. In addition to maintaining system performance, reporting, and service levels, the analyst contributes to project delivery by coordinating activities, supporting user acceptance testing, and providing early life support for new solutions. The role also focuses on enhancing business processes through efficient use of technology, maintaining documentation, and ensuring clear communication, while operating with a high degree of autonomy to deliver reliable, customer-focused application services.
You will be accountable for the following:
- IT Service Desk despatcher
- Problem ticket management
- Work Request Triage and organiser
- Purchase orders and invoicing maintenance
- Delivery of team KPI and reporting pack
- Project monitoring and schedule planning
- Work with the business to analyse incidents and provide relevant solutions or signpost to the correct resources
- Provide support for migration projects as and when required
- Understand the business requirements and triage to correct analysts
- Work with business experts and technical resources to facilitate incident & problem resolution
- Ensure effective communication with business and project stakeholders
- Operates independently with limited supervision
- Obtain acceptance for all deliverables from the business
What you'll bring
- Experience in incident and problem management.
- Experience working in service desk or call queue operations.
- Understanding of service level performance and reporting.
- Proactive mindset with a solution-focused approach.
- Ability to interpret business requirements effectively.
- Skilled in triaging requests and prioritising workloads.
- Strong collaboration skills when working with technical teams and business users.
- Ability to deliver timely and effective solutions.
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity.
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options.
For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website.
Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.
Be part of something bigger - apply now.
IT Application Analyst in Yeovil employer: Leonardo
Leonardo UK is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a comprehensive benefits package, including generous leave, an award-winning pension scheme, and access to over 4,000 online courses, we foster a supportive work culture that encourages continuous learning and collaboration. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to innovative solutions in the Aerospace, Defence, and Security sectors.
StudySmarter Expert Advice🤫
We think this is how you could land IT Application Analyst in Yeovil
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Leonardo values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Leonardo might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Leonardo!
✨Direct Apply to Leonardo
Let's not forget to apply directly through the Leonardo website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Application Analyst in Yeovil
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Leonardo.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Leonardo. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Leonardo
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
