At a Glance
- Tasks: Provide second-line technical support and troubleshoot complex IT issues.
- Company: Join Becrypt, a forward-thinking tech company with a focus on quality service.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with on-call rotation and potential for on-site visits.
- Why this job: Make a real difference by ensuring reliable IT support for customers and teams.
- Qualifications: Experience with Linux, Windows Server, SQL, and VMware is a plus.
The predicted salary is between 35000 - 50000 £ per year.
Becrypt is seeking a motivated Tier 2 Customer Support Engineer to join our Service Desk.
You will provide second-line technical support, troubleshoot complex issues, and collaborate with internal teams and customers to ensure reliable and high-quality service delivery.
Based at Becrypt, this hybrid role involves logging tickets, meeting SLAs, and on-call rotation.
Occasional on-site visits may be required as you work with Linux, Windows Server, SQL, VMware, and cloud services.
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Tier 2 IT Support Engineer — Hybrid & On-Call employer: Leonardo
Leonardo is an exceptional employer that prioritises employee experience and inclusion, offering a dynamic work culture in the heart of Edinburgh. With flexible hybrid working arrangements, generous leave policies, and comprehensive mental health support, employees are empowered to thrive both personally and professionally. The company fosters growth opportunities, ensuring that every team member can develop their skills and advance their careers in a supportive environment.
