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- Tasks: Provide back office technical support for advanced aerospace systems and collaborate with diverse teams.
- Company: Join Leonardo, a leading engineering organisation in the defence and aerospace sector.
- Benefits: Enjoy hybrid working options and opportunities for skill development in a supportive environment.
- Why this job: Be part of a dynamic team solving complex problems and making a real impact in aerospace technology.
- Qualifications: Experience with electronic systems and a willingness to learn are key; aerospace background is a plus.
- Other info: This entry-level role offers a chance to grow your career in a world-class engineering setting.
The predicted salary is between 30000 - 42000 £ per year.
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At Leonardo, we have an excellent opportunity for a Technical Support Engineer looking to progress their career within a world class engineering organisation. The CS3 line of business operates across the UK and export markets, providing innovative and invaluable support solutions to our customers.
You will be part of a multi discipline engineering team involved in the back office technical support activities required to support our customers with the in-service support requirements of several products . You will have the opportunity to ensure our customers technical support needs of our products are fulfilled.
We will give you the environment to develop your existing technical skills across the support phases, helping us to deliver world leading, highly reliable and capable integrated sensor systems for our worldwide customer base. We are a diverse mix of Engineers who bring together a wealth of experience and expertise to collaborate, innovate and create.
What you will do as the Technical Support Engineer is:
- Back Office Technical Support to Tornado Sky Shadow Countermeasures, Radar Homing and Warning Receiver, LRMTS, TADITS, INCDU and Field Service Engineering community, in line with contractual requirements.
- Interact with a range of technical & non-technical project stakeholders across multiple disciplines.
- When required, provide off-site support to UK & Overseas Customer sites and Airforce Main Operating Bases.
- Support contractually submitted customer Defect Investigations, Problem Investigations and Query Answer requests.
- Raise and issue technical reports to support Engineering activities.
- Take ownership of Fast Jet Technical support tasks and provide metrics to project stakeholders.
- Key stakeholder in providing support to the Field Service Engineering community, both within the UK and Overseas.
- Actively support knowledge sharing and exploitation of best practice.
- This is a hands-on role where the Engineer is expected to undertake active participation in the resolution of complex problems, providing timely and accurate feedback to internal and external stakeholders.
What you’ll bring
We are looking for someone with experience working on complex electronic and electromechanical systems, with an Aerospace and Defence background, with a solid understanding of Tornado and/or test equipment support.
In this role you will be a technically minded person with a good understanding of the project lifecycle and familiar with working across all levels within an Integrated Project Team. In addition to this, you will have some exposure to the following:
- Knowledge of airborne Tornado EW Systems
- Knowledge and understanding of test equipment across the platform products
- Knowledge and understanding of Bus Analysers, Spectrum Analysers, RF Power Meters
- A working understanding of all levels of product support.
- Ability to make informed decisions based on obtaining information from the relevant technical sources.
- An excellent and confident communicator and presenter, with the ability to engage with multiple internal and external stakeholders.
- Ability to effectively manage own time, potentially across multiple activities.
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
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Technical Support Engineer employer: Leonardo
Contact Detail:
Leonardo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as Tornado EW Systems and various test equipment. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Leonardo or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex technical issues. Having specific examples ready will showcase your problem-solving skills and ability to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Stay updated on the latest trends and advancements in aerospace and defence technology. Showing that you're knowledgeable about current developments in the industry can set you apart from other candidates and highlight your commitment to continuous learning.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with complex electronic and electromechanical systems, particularly in the Aerospace and Defence sectors. Emphasise any specific knowledge of Tornado systems or test equipment support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Technical Support Engineer role at Leonardo. Mention how your skills align with their needs, particularly your ability to communicate effectively with both technical and non-technical stakeholders.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Highlight situations where you successfully resolved complex issues, especially in a technical support context.
Highlight Team Collaboration: Since the role involves working within a multi-discipline engineering team, mention any previous experiences where you collaborated with diverse teams. This will show your ability to work effectively in an integrated project environment.
How to prepare for a job interview at Leonardo
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical skills required for the role, especially around complex electronic and electromechanical systems. Brush up on your knowledge of Tornado EW Systems and test equipment, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved complex issues in a technical environment. Highlight your hands-on experience and how you approach problem-solving, as this is crucial for a Technical Support Engineer.
✨Communicate Effectively
As a Technical Support Engineer, you'll need to interact with various stakeholders. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate your ability to engage with both technical and non-technical audiences.
✨Demonstrate a Willingness to Learn
Leonardo values a good attitude and a willingness to learn. Be prepared to discuss how you've approached learning new technologies or processes in the past, and express your enthusiasm for developing your skills further in this role.
