At a Glance
- Tasks: Support service analysis and improve secure systems for defence and public sector clients.
- Company: Join Leonardo UK, a mission-driven organisation with a focus on integrity.
- Benefits: Competitive salary, hybrid working model, and opportunities for skill development.
- Other info: Entry-level role with excellent growth potential in a supportive team.
- Why this job: Kickstart your career in a collaborative environment while making a real impact.
- Qualifications: No prior experience required; just a passion for service analysis and teamwork.
The predicted salary is between 31253 - 34000 £ per year.
hackajob is collaborating with Leonardo to connect them with exceptional professionals for this role.
- Job
- Description: Salary
Range: £31,253 - £34,000 Leonardo UK operates a grade-based salary framework with broad bands.
The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market.
Exceptions above the standard range are managed through governance controls to protect internal equity.
Your Impact Are you looking to start your career in service analysis and business support within a high-integrity, mission-focused organisation?
At Leonardo UK, our Service Analysts contribute to the delivery and improvement of secure systems and services that support defence, government, and public sector customers.
This entry-level role offers the opportunity to develop core skills in service performance monitoring, data analysis, and process support, while working in a collaborative and supportive team environment.
Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner.
The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers.
Leonardo UK is seeking a Service Analyst to join the Cyber
Service Analyst employer: Leonardo
Leonardo is an exceptional employer that prioritises employee experience and inclusion, offering a dynamic work culture in the heart of Edinburgh. With flexible hybrid working arrangements, generous leave policies, and comprehensive mental health support, employees are empowered to thrive both personally and professionally. The company fosters growth opportunities, ensuring that every team member can develop their skills and advance their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leonardo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leonardo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leonardo:Your cover letter is your chance to shine! Tell us why you want to work at Leonardo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leonardo!
How to prepare for a job interview at Leonardo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
