At a Glance
- Tasks: Lead on-site technical support and manage a dynamic team at RNAS Culdrose.
- Company: Join Leonardo, a global leader in Aerospace, Defence, and Security.
- Benefits: Enjoy flexible working, generous leave, and a comprehensive benefits package.
- Other info: Be part of a diverse team committed to shaping the future of technology.
- Why this job: Make a real impact in a role that drives innovation and customer satisfaction.
- Qualifications: HNC level education or relevant engineering apprenticeship; strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
Your impact
Could you lead a professional on-site technical support service at the Culdrose facility? If so, your next role could be the On Site Support Manager. Reporting to the Technical Support Services Manager, you will deliver and maintain a professional, responsive, and cost-effective IMOS On-Site Technical Support Service that consistently fulfils contractual obligations and meets customer performance expectations. You will serve as the principal interface between Product Support Engineering (PSE) and the customer at the Merlin Main Operating Base (MOB) and Merlin Depth Maintenance Facility (MDMF) at RNAS Culdrose, ensuring comprehensive understanding of customer requirements and the delivery of high-quality technical support solutions that promote customer satisfaction and confidence. This position is a JFF level 7. Location – RNAS Culdrose, Helston, Cornwall, full time, with occasional travel to Yeovil.
What you will do as the On Site Support Manager:
- Service Delivery
- Lead all on-site technical support at the MOB and MDMF.
- Manage the Merlin On-Site Support Team (MOSST) to deliver IMOS Technical Support in line with customer and contractual requirements.
- Coordinate with the TSS Manager, Base Support Manager, and Merlin Delivery Team to ensure an integrated IMOS Technical Services solution.
- Maintain a professional, responsive service that meets performance targets and customer expectations, communicating requirements to the Engineering Design Authority (EDA).
- Collaborate with MEREA, Design Organisation, and logistics teams to resolve technical and airworthiness issues swiftly.
- Serve as the primary interface for all industry functions supporting MOB/MDMF operations, resolving issues affecting aircraft availability and effectiveness.
- Ensure compliance with regulations and adherence to best practices.
- Represent the EDA at key meetings, reviews, and user forums.
- Support IOS and Rotary Wing Enterprise (RWE) initiatives to improve service delivery and business growth.
- Resource Management
- Manage the TSS and Service Engineering Teams, overseeing performance, roles, and responsibilities.
- Oversee utilisation and integration of Repair Design capabilities to improve support effectiveness.
- Ensure staff are trained, equipped, and resourced to meet operational goals.
- Communication
- Represent MOSST at customer and stakeholder meetings to ensure needs are understood and met.
- Maintain clear communication with IMOS logistics and aircraft provision teams, ensuring visibility and accountability.
- Provide accurate, timely updates on technical issues and progress for IMOS reporting.
- Foster proactive collaboration between MOSST, MDMF, ILOC/LOGOPS, and squadrons to improve technical and supply chain performance.
- Continuous Improvement & Business Development
- Drive improvements in aircraft and component availability, reliability, and cost-effectiveness.
- Develop MOSST operations for stability, sustainability, and alignment with IMOS Measures of Effectiveness (MoE).
- Support initiatives in fleet health recovery, corrosion management, maintenance optimisation, and product improvement.
- Collaborate with IOS SLICT to enhance capabilities and service delivery.
What you’ll bring
- Educated to at least HNC level in a relevant engineering related subject. Alternatively, to have completed a recognised engineering apprenticeship followed by a period of employment.
- In-depth technical knowledge of UK Merlin aircraft operations and maintenance support.
- Understanding of IMOS contracts, sub-primes, and key supplier relationships.
- Familiar with UK MoD defence standards, support procedures, asset systems, and commercial practices.
- Experienced with MoD and Leonardo UK (LDOUK) technical support tools and processes.
- Knowledge of Leonardo Helicopters and LM Design Authority structures and workflows.
- Strong communication and leadership skills; able to influence and lead integrated teams.
- Broad understanding of business, commercial, technical, and procurement functions.
- Proven cross-departmental collaboration to achieve strategic goals.
- Proficient in IT systems and applications.
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity.
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.
For a full list of our company benefits please visit our website.
Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.
At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.
Be part of something bigger - apply now!
Primary Location: GB - RNAS Culdrose
Contract Type: Permanent
Hybrid Working: Onsite
IMOS On-Site Support Manager (Culdrose) employer: Leonardo
At Leonardo, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located at RNAS Culdrose in the picturesque Cornwall, our team enjoys generous leave, a robust pension scheme, and access to extensive learning resources, all while contributing to cutting-edge aerospace and defence projects. Join us to be part of a diverse and inclusive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IMOS On-Site Support Manager (Culdrose)
✨Tip Number 1
Network like a pro! Reach out to current employees at Leonardo or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and recent projects. Show us that you’re not just interested in the role, but also in being part of our team and contributing to our goals.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences and how they relate to the On-Site Support Manager role—so be ready to share!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the position.
We think you need these skills to ace IMOS On-Site Support Manager (Culdrose)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the On-Site Support Manager role. We want to see how you can lead a professional technical support service, so don’t hold back on showcasing your achievements!
Showcase Your Technical Knowledge:Since this role involves in-depth technical knowledge of UK Merlin aircraft operations, be sure to include any relevant qualifications or experiences. We’re keen to see how you understand IMOS contracts and your familiarity with MoD standards.
Communicate Clearly:Your written application should reflect strong communication skills. Use clear and concise language to convey your ideas and experiences. Remember, we want to see how you can represent the MOSST at meetings and ensure customer needs are met!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team at Leonardo!
How to prepare for a job interview at Leonardo
✨Know Your Stuff
Make sure you brush up on your technical knowledge of UK Merlin aircraft operations and maintenance support. Familiarise yourself with IMOS contracts and the key supplier relationships involved. This will show that you're not just interested in the role, but that you understand the intricacies of the job.
✨Showcase Your Leadership Skills
As an On-Site Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on communication and collaboration. Highlight any experiences where you resolved conflicts or improved team performance to demonstrate your leadership capabilities.
✨Understand the Customer's Needs
Since you'll be the principal interface between Product Support Engineering and the customer, it's crucial to understand their requirements. Research the specific needs of the Merlin Main Operating Base and Depth Maintenance Facility. Be ready to discuss how you would ensure customer satisfaction and confidence in your support services.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle technical issues. Think of scenarios where you've had to resolve complex problems quickly. Practising these responses will help you articulate your thought process and decision-making skills during the interview.
