At a Glance
- Tasks: Provide first line technical support and manage customer inquiries across various channels.
- Company: Becrypt, a dynamic company focused on customer support excellence.
- Benefits: Flexible working hours, competitive pay, and opportunities for skill development.
- Other info: 24/7 on-call rotation offers unique challenges and growth opportunities.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 35000 - 50000 £ per year.
Becrypt is seeking a driven Tier 1 Customer Support Engineer to join the Customer Support Helpdesk team.
You will provide first line technical support and logging of incidents, reporting to the Helpdesk Manager for direction.
You will handle customer inquiries via telephone, email, remote control, and on-site visits when required, ensuring tickets are current and accurate.
The role includes 24/7 on-call rotation on a rotation basis.
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Hybrid Tier 1 IT Support Engineer – 24/7 On-Call employer: Leonardo
Leonardo is an exceptional employer that prioritises employee experience and inclusion, offering a dynamic work culture in the heart of Edinburgh. With flexible hybrid working arrangements, generous leave policies, and comprehensive mental health support, employees are empowered to thrive both personally and professionally. The company fosters growth opportunities, ensuring that every team member can develop their skills and advance their careers in a supportive environment.
