At a Glance
- Tasks: Lead on-site technical support and manage the Merlin On-Site Support Team at RNAS Culdrose.
- Company: Join a leading aerospace company committed to innovation and excellence.
- Benefits: Enjoy generous leave, a strong pension scheme, and access to mental health support.
- Other info: Flexible working options available with excellent career growth opportunities.
- Why this job: Make a real impact in aviation while developing your skills in a dynamic environment.
- Qualifications: HNC in engineering or relevant apprenticeship; strong leadership and communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Reporting to the Technical Support Services Manager, you will deliver and maintain a professional, responsive, and cost‑effective IMOS On‑Site Technical Support Service that consistently fulfils contractual obligations and meets customer performance expectations at RNAS Culdrose.
Responsibilities
- Lead all on‑site technical support at the MOB and MDMF.
- Manage the Merlin On‑Site Support Team (MOSST) to deliver IMOS Technical Support in line with customer and contractual requirements.
- Coordinate with the TSS Manager, Base Support Manager, and Merlin Delivery Team to ensure an integrated IMOS Technical Services solution.
- Maintain a professional, responsive service that meets performance targets and customer expectations, communicating requirements to the Engineering Design Authority (EDA).
- Collaborate with MEREA, Design Organisation, and logistics teams to resolve technical and airworthiness issues swiftly.
- Serve as the primary interface for all industry functions supporting MOB/MDMF operations, resolving issues affecting aircraft availability and effectiveness.
- Ensure compliance with regulations and adherence to best practices.
- Represent the EDA at key meetings, reviews, and user forums.
- Support IOS and Rotary Wing Enterprise (RWE) initiatives to improve service delivery and business growth.
- Manage the TSS and Service Engineering Teams, overseeing performance, roles, and responsibilities.
- Oversee utilisation and integration of Repair Design capabilities to improve support effectiveness.
- Ensure staff are trained, equipped, and resourced to meet operational goals.
- Represent MOSST at customer and stakeholder meetings to ensure needs are understood and met.
- Maintain clear communication with IMOS logistics and aircraft provision teams, ensuring visibility and accountability.
- Provide accurate, timely updates on technical issues and progress for IMOS reporting.
- Foster proactive collaboration between MOSST, MDMF, ILOC/LOGOPS, and squadrons to improve technical and supply chain performance.
- Drive improvements in aircraft and component availability, reliability, and cost‑effectiveness.
- Develop MOSST operations for stability, sustainability, and alignment with IMOS Measures of Effectiveness (MoE).
- Support initiatives in fleet health recovery, corrosion management, maintenance optimisation, and product improvement.
- Collaborate with IOS SLICT to enhance capabilities and service delivery.
Qualifications
- Educated to at least HNC level in a relevant engineering related subject, or completed a recognised engineering apprenticeship followed by a period of employment.
- In‑depth technical knowledge of UK Merlin aircraft operations and maintenance support.
- Understanding of IMOS contracts, sub‑primes, and key supplier relationships.
- Familiar with UK MoD defence standards, support procedures, asset systems, and commercial practices.
- Experienced with MoD and Leonardo UK (LDOUK) technical support tools and processes.
- Knowledge of Leonardo Helicopters and LM Design Authority structures and workflows.
- Strong communication and leadership skills; able to influence and lead integrated teams.
- Broad understanding of business, commercial, technical, and procurement functions.
- Proven cross‑departmental collaboration to achieve strategic goals.
- Proficient in IT systems and applications.
Security Clearance
This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, which could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Location & Contract
- Primary Location: RNAS Culdrose, Helston, Cornwall.
- Contract Type: Permanent.
- Hybrid Working: Onsite.
Why Join Us
- Time to Recharge – Enjoy generous leave with the opportunity to accrue up to 12 additional flexi‑days each year.
- Secure Your Future – Benefit from our award‑winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters – Free access to mental health support, financial advice, and employee‑led networks championing inclusion and diversity.
- Rewarding Performance – All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning – Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a Friend – Receive a financial reward through our referral programme.
- Tailored Perks – Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working – Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.
IMOS On-Site Support Manager (Culdrose) in Helston employer: Leonardo
At Leonardo, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located at RNAS Culdrose in Cornwall, our team enjoys generous leave, a robust pension scheme, and access to extensive learning resources, all while contributing to vital defence operations. Join us to be part of a collaborative environment where your skills are valued, and you can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IMOS On-Site Support Manager (Culdrose) in Helston
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RNAS Culdrose on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and team management. We should also be ready to share specific examples of how we've tackled challenges in previous roles.
✨Tip Number 3
Showcase our leadership skills during the interview. Discuss how we’ve successfully led teams and collaborated across departments to achieve goals. This is key for the On-Site Support Manager role!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can help us stand out and keep us fresh in their minds.
We think you need these skills to ace IMOS On-Site Support Manager (Culdrose) in Helston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how your background aligns with the IMOS On-Site Support Manager role, so don’t hold back!
Showcase Your Technical Knowledge:Since this role requires in-depth technical knowledge of UK Merlin aircraft operations, be sure to include any specific experiences or qualifications you have in this area. We love seeing candidates who can demonstrate their expertise!
Highlight Leadership Skills:As a manager, you'll need strong leadership abilities. Share examples of how you've successfully led teams or projects in the past. We’re looking for those who can inspire and guide others effectively.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Leonardo
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of UK Merlin aircraft operations and maintenance support. Be ready to discuss specific technical challenges you've faced and how you resolved them, as this role requires in-depth technical expertise.
✨Showcase Your Leadership Skills
As you'll be managing the Merlin On-Site Support Team, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and achieving strategic goals.
✨Understand the IMOS Framework
Familiarise yourself with IMOS contracts and the relationships with sub-primes and key suppliers. Being able to articulate your understanding of these elements will show that you're prepared to meet customer and contractual requirements effectively.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical issues. This will help you convey your ideas effectively during the interview and demonstrate your ability to represent the EDA at meetings.
