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For Companies At a Glance
- Tasks: Lead the delivery of essential services for national security and public sector operations.
- Company: Join Leonardo UK, a global leader in Aerospace, Defence, and Security.
- Benefits: Enjoy flexible working, generous leave, and access to 4,000+ online courses.
- Other info: Embrace a culture of inclusivity and continuous learning at Leonardo.
- Why this job: Make a real impact while collaborating with innovative teams in a dynamic environment.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Your Impact
Are you ready to take ownership of essential business services that support national security and public sector operations? At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You’ll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives — helping ensure our services remain resilient, customer-focused, and aligned with business priorities.
Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services.
What you will do as a Service Delivery Manager:
- Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.
- Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.
- Monitor service performance, identifying risks, issues, and opportunities for improvement.
- Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers.
- Facilitate service reviews, gathering feedback and contributing to service improvement plans.
- Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.
- Contribute to service planning, supporting roadmap development and capability growth.
- Support team collaboration, sharing knowledge and contributing to a positive delivery culture.
What you’ll bring:
- Experience supporting the delivery of business services in secure or complex environments.
- Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance.
- Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives.
- Familiarity with business systems, identity management, and secure service principles.
- Strong communication skills across technical and non-technical audiences.
- A proactive mindset focused on customer satisfaction and service reliability.
Core areas (must have):
- Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance.
- Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards.
- Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners.
- Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures.
- Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams.
- Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops.
- Team Collaboration: Working effectively across functions and supporting team delivery.
Desirable:
- Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS).
- Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform.
- Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate).
- Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools.
- Aware of agile delivery practices and DevOps principles.
- Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM).
- Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure).
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance.
- Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships.
- Flexible Working: Flexible hours with hybrid working options.
For a full list of our company benefits please visit our website.
Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.
At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.
Be part of something bigger - apply now!
Primary Location: GB - Bristol - Coldharbour Lane
Contract Type: Permanent
Hybrid Working: Onsite
Service Delivery Manager in Bristol employer: Leonardo
Contact Detail:
Leonardo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with service management frameworks like ITIL and be ready to discuss how you've tackled service delivery challenges in the past.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved service issues or improved processes. This will demonstrate your proactive mindset and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Leonardo UK.
We think you need these skills to ace Service Delivery Manager in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service delivery and compliance. We want to see how your skills align with the role of Service Delivery Manager at Leonardo UK!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled service-related issues in the past. We love seeing a proactive mindset and real-life scenarios where you've made a difference!
Keep It Clear and Concise: When writing your application, be straightforward and to the point. Use clear language that reflects your understanding of service management frameworks and operational governance—this will help us see your fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Leonardo UK.
How to prepare for a job interview at Leonardo
✨Know Your Service Delivery Frameworks
Familiarise yourself with service management frameworks like ITIL and DDaT. Be ready to discuss how these frameworks apply to the role and how you've used them in past experiences to ensure compliance and performance.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved service-related issues in previous roles. Highlight your proactive approach and ability to coordinate with stakeholders to find solutions, as this is crucial for a Service Delivery Manager.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. You'll need to communicate with both technical teams and non-technical stakeholders, so demonstrating strong communication skills will set you apart.
✨Emphasise Continuous Improvement
Be ready to discuss how you've contributed to service improvement initiatives in the past. Share specific examples of how you've gathered feedback, maintained documentation, and implemented changes that enhanced service delivery.