At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for clients.
- Company: Join Becrypt, a forward-thinking tech company with a supportive culture.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Be the go-to tech guru and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 35000 £ per year.
Location: Hybrid working - Becrypt Head Office/Home Working
Responsible to: Helpdesk Manager
Job Purpose: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
- Act as the primary technical support contact for the client both remotely and on-site when needed
- Provide support to users via telephone, email, remote control, and in-person
- Accurately log incidents and service requests in Becrypt’s ticketing system
- Ensure tickets are always kept up-to-date with case details
- Work collaboratively to support team members in IT related matters
- Provide troubleshooting assistance as required to the Technical Services team
- Escalate problems where necessary to management or third-party suppliers
- Undertake small to medium-sized IT projects as instructed by the Technical Services team
- Diagnose and resolve technical issues on your own and as part of a team
- Ensure a high level of customer service and support is provided
- Assist with troubleshooting and resolving infrastructure issues
- Keep documentation and wiki up to date
- Be available for 24/7 on-call support on a rotational basis, when required
Role will be subject to an employment screening process and will require security clearance.
Work Experience:
- Ability to multitask, prioritise tasks and work well under pressure
- Excellent written and verbal communication skills
- Confident, clear, and professional telephone manner
- A genuine interest in technology and a willingness to learn
- Proactive and works well as part of a team or alone
- Exposure to, and support of, cloud based services (Microsoft Office 365 and Microsoft Azure)
Tier 1 Customer Support Engineer in London employer: Leonardo UK Ltd
Leonardo UK Ltd is an exceptional employer, offering a dynamic work environment in Basildon where innovation meets collaboration. With a strong focus on employee growth, you will benefit from generous leave, flexible benefits, and opportunities to advance your career while working on cutting-edge defence technologies that make a real impact globally.
