At a Glance
- Tasks: Lead on-site technical support and manage a dynamic team at RNAS Culdrose.
- Company: Join Leonardo, a leader in aerospace and defence with a focus on innovation.
- Benefits: Enjoy flexible working, generous leave, and access to 4,000+ online courses.
- Other info: Embrace a culture of continuous improvement and collaboration for career growth.
- Why this job: Make a real impact in aviation while developing your career in a supportive environment.
- Qualifications: HNC in engineering or relevant apprenticeship; strong communication and leadership skills.
The predicted salary is between 55000 - 65000 £ per year.
Could you lead a professional on‑site technical support service at the Culdrose facility? If so, your next role could be the On Site Support Manager. Reporting to the Technical Support Services Manager, you will deliver and maintain a professional, responsive, and cost‑effective IMOS On‑Site Technical Support Service that consistently fulfils contractual obligations and meets customer performance expectations. You will serve as the principal interface between Product Support Engineering (PSE) and the customer at the Merlin Main Operating Base (MOB) and Merlin Depth Maintenance Facility (MDMF) at RNAS Culdrose, ensuring comprehensive understanding of customer requirements and the delivery of high‑quality technical support solutions that promote customer satisfaction and confidence.
This position is a JFF level 7. Location – RNAS Culdrose, Helston, Cornwall, full time, with occasional travel to Yeovil.
What you will do as the On Site Support Manager
- Service Delivery
- Lead all on‑site technical support at the MOB and MDMF.
- Manage the Merlin On‑Site Support Team (MOSST) to deliver IMOS Technical Support in line with customer and contractual requirements.
- Coordinate with the TSS Manager, Base Support Manager, and Merlin Delivery Team to ensure an integrated IMOS Technical Services solution.
- Maintain a professional, responsive service that meets performance targets and customer expectations, communicating requirements to the Engineering Design Authority (EDA).
- Collaborate with MEREA, Design Organisation, and logistics teams to resolve technical and airworthiness issues swiftly.
- Serve as the primary interface for all industry functions supporting MOB/MDMF operations, resolving issues affecting aircraft availability and effectiveness.
- Ensure compliance with regulations and adherence to best practices.
- Represent the EDA at key meetings, reviews, and user forums.
- Support IOS and Rotary Wing Enterprise (RWE) initiatives to improve service delivery and business growth.
- Resource Management
- Manage the TSS and Service Engineering Teams, overseeing performance, roles, and responsibilities.
- Oversee utilisation and integration of Repair Design capabilities to improve support effectiveness.
- Ensure staff are trained, equipped, and resourced to meet operational goals.
- Communication
- Represent MOSST at customer and stakeholder meetings to ensure needs are understood and met.
- Maintain clear communication with IMOS logistics and aircraft provision teams, ensuring visibility and accountability.
- Provide accurate, timely updates on technical issues and progress for IMOS reporting.
- Foster proactive collaboration between MOSST, MDMF, ILOC/LOGOPS, and squadrons to improve technical and supply chain performance.
- Continuous Improvement & Business Development
- Drive improvements in aircraft and component availability, reliability, and cost‑effectiveness.
- Develop MOSST operations for stability, sustainability, and alignment with IMOS Measures of Effectiveness (MoE).
- Support initiatives in fleet health recovery, corrosion management, maintenance optimisation, and product improvement.
- Collaborate with IOS SLICT to enhance capabilities and service delivery.
What you’ll bring
- Educated to at least HNC level in a relevant engineering related subject or completed a recognised engineering apprenticeship followed by a period of employment.
- In‑depth technical knowledge of UK Merlin aircraft operations and maintenance support.
- Understanding of IMOS contracts, sub‑primes, and key supplier relationships.
- Familiar with UK MoD defence standards, support procedures, asset systems, and commercial practices.
- Experienced with MoD and Leonardo UK (LDOUK) technical support tools and processes.
- Knowledge of Leonardo Helicopters and LM Design Authority structures and workflows.
- Strong communication and leadership skills; able to influence and lead integrated teams.
- Broad understanding of business, commercial, technical, and procurement functions.
- Proven cross‑departmental collaboration to achieve strategic goals.
- Proficient in IT systems and applications.
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company‑funded benefits package that supports your wellbeing, career development, and work‑life balance. Whether you’re looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi‑days each year.
- Secure your Future: Benefit from our award‑winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee‑led networks championing inclusion and diversity.
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options.
Primary Location: GB - RNAS Culdrose Contract Type: Permanent Hybrid Working: Onsite
IMOS On-Site Support Manager (Culdrose) employer: Leonardo UK Ltd
At Leonardo, we pride ourselves on being an exceptional employer, particularly for the On-Site Support Manager role at RNAS Culdrose. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes generous leave, a robust pension scheme, and access to mental health support. We foster a collaborative work culture that encourages professional growth through continuous learning opportunities and flexible working arrangements, making it an ideal environment for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IMOS On-Site Support Manager (Culdrose)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values, recent projects, and challenges they face. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience and how it aligns with the On-Site Support Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace IMOS On-Site Support Manager (Culdrose)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the On-Site Support Manager role. We want to see how your background aligns with our needs at Culdrose!
Showcase Your Technical Knowledge:Since this role involves in-depth technical support, don’t shy away from detailing your experience with UK Merlin aircraft operations and maintenance. We love seeing candidates who can demonstrate their expertise in this area!
Communicate Clearly:Your written application is your first chance to impress us, so make it clear and concise. Use straightforward language and structure your thoughts logically to show off your communication skills right from the start.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leonardo UK Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge of UK Merlin aircraft operations and maintenance support. Familiarise yourself with IMOS contracts and the key supplier relationships involved. This will show that you're not just interested in the role, but that you understand the intricacies of the job.
✨Showcase Your Leadership Skills
As an On-Site Support Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on communication and collaboration. Highlight any experiences where you influenced positive outcomes through your leadership.
✨Communicate Clearly
During the interview, practice clear and concise communication. Be ready to discuss how you would maintain visibility and accountability with logistics and aircraft provision teams. Good communication is key to ensuring customer needs are met, so demonstrate your ability to articulate your thoughts well.
✨Emphasise Continuous Improvement
Talk about your approach to driving improvements in service delivery and operational effectiveness. Share any relevant experiences where you've implemented changes that led to better performance or cost-effectiveness. This shows that you're proactive and committed to enhancing the overall service.
