At a Glance
- Tasks: Lead on-site technical support and manage a dynamic team at RNAS Culdrose.
- Company: Join Leonardo, a global leader in Aerospace, Defence, and Security.
- Benefits: Enjoy flexible working, generous leave, and a comprehensive benefits package.
- Other info: Be part of an inclusive workplace that values diversity and innovation.
- Why this job: Make a real impact in a role that combines leadership with cutting-edge technology.
- Qualifications: HNC level education or relevant engineering apprenticeship; strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
Your impact
Could you lead a professional on-site technical support service at the Culdrose facility? If so, your next role could be the On Site Support Manager. Reporting to the Technical Support Services Manager, you will deliver and maintain a professional, responsive, and cost-effective IMOS On-Site Technical Support Service that consistently fulfils contractual obligations and meets customer performance expectations.
You will serve as the principal interface between Product Support Engineering (PSE) and the customer at the Merlin Main Operating Base (MOB) and Merlin Depth Maintenance Facility (MDMF) at RNAS Culdrose, ensuring comprehensive understanding of customer requirements and the delivery of high-quality technical support solutions that promote customer satisfaction and confidence. This position is a JFF level 7.
Location – RNAS Culdrose, Helston, Cornwall, full time, with occasional travel to Yeovil.
What you will do as the On Site Support Manager:
- Service Delivery
- Lead all on-site technical support at the MOB and MDMF.
- Manage the Merlin On-Site Support Team (MOSST) to deliver IMOS Technical Support in line with customer and contractual requirements.
- Coordinate with the TSS Manager, Base Support Manager, and Merlin Delivery Team to ensure an integrated IMOS Technical Services solution.
- Maintain a professional, responsive service that meets performance targets and customer expectations, communicating requirements to the Engineering Design Authority (EDA).
- Collaborate with MEREA, Design Organisation, and logistics teams to resolve technical and airworthiness issues swiftly.
- Serve as the primary interface for all industry functions supporting MOB/MDMF operations, resolving issues affecting aircraft availability and effectiveness.
- Ensure compliance with regulations and adherence to best practices.
- Represent the EDA at key meetings, reviews, and user forums.
- Support IOS and Rotary Wing Enterprise (RWE) initiatives to improve service delivery and business growth.
- Resource Management
- Manage the TSS and Service Engineering Teams, overseeing performance, roles, and responsibilities.
- Oversee utilisation and integration of Repair Design capabilities to improve support effectiveness.
- Ensure staff are trained, equipped, and resourced to meet operational goals.
- Communication
- Represent MOSST at customer and stakeholder meetings to ensure needs are understood and met.
- Maintain clear communication with IMOS logistics and aircraft provision teams, ensuring visibility and accountability.
- Provide accurate, timely updates on technical issues and progress for IMOS reporting.
- Foster proactive collaboration between MOSST, MDMF, ILOC/LOGOPS, and squadrons to improve technical and supply chain performance.
- Continuous Improvement & Business Development
- Drive improvements in aircraft and component availability, reliability, and cost-effectiveness.
- Develop MOSST operations for stability, sustainability, and alignment with IMOS Measures of Effectiveness (MoE).
- Support initiatives in fleet health recovery, corrosion management, maintenance optimisation, and product improvement.
- Collaborate with IOS SLICT to enhance capabilities and service delivery.
What you’ll bring
- Educated to at least HNC level in a relevant engineering related subject. Alternatively, to have completed a recognised engineering apprenticeship followed by a period of employment.
- In-depth technical knowledge of UK Merlin aircraft operations and maintenance support.
- Understanding of IMOS contracts, sub-primes, and key supplier relationships.
- Familiar with UK MoD defence standards, support procedures, asset systems, and commercial practices.
- Experienced with MoD and Leonardo UK (LDOUK) technical support tools and processes.
- Knowledge of Leonardo Helicopters and LM Design Authority structures and workflows.
- Strong communication and leadership skills; able to influence and lead integrated teams.
- Broad understanding of business, commercial, technical, and procurement functions.
- Proven cross-departmental collaboration to achieve strategic goals.
- Proficient in IT systems and applications.
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.
For a full list of our company benefits please visit our website.
Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.
At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.
Be part of something bigger - apply now!
Primary Location: GB - RNAS Culdrose
Contract Type: Permanent
Hybrid Working: Onsite
IMOS On-Site Support Manager (Culdrose) in Helston employer: Leonardo UK Ltd
At Leonardo, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located at RNAS Culdrose in Cornwall, our team enjoys generous leave, a robust pension scheme, and access to extensive learning resources, all while contributing to cutting-edge aerospace and defence projects. Join us to be part of a diverse and inclusive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IMOS On-Site Support Manager (Culdrose) in Helston
✨Tip Number 1
Network like a pro! Get chatting with folks in the industry, especially those already at Leonardo or similar companies. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and the role thoroughly. Understand the IMOS Technical Support Service and how it operates. Think about how your skills align with their needs and be ready to share specific examples of your past experiences that demonstrate your capabilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership and communication skills, as these are key for the On-Site Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. So, what are you waiting for? Get that application in!
We think you need these skills to ace IMOS On-Site Support Manager (Culdrose) in Helston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the On-Site Support Manager role. We want to see how your background aligns with our needs at Culdrose!
Showcase Your Technical Knowledge:Since this role involves in-depth technical support, don’t shy away from detailing your experience with UK Merlin aircraft operations and maintenance. We love seeing candidates who can demonstrate their expertise!
Communicate Clearly:Your written application is your first chance to impress us, so make it clear and concise. Use straightforward language and structure your thoughts logically to show off your communication skills right from the start.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leonardo UK Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge of UK Merlin aircraft operations and maintenance support. Familiarise yourself with IMOS contracts and the key supplier relationships involved. This will show that you're not just interested in the role, but that you understand the intricacies of the job.
✨Showcase Your Leadership Skills
As an On-Site Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on communication and collaboration. Highlight any experiences where you resolved conflicts or improved team performance to demonstrate your leadership capabilities.
✨Understand the Customer's Needs
Since you'll be the principal interface between Product Support Engineering and the customer, it's crucial to understand their requirements. Research the specific needs of the Merlin Main Operating Base and Depth Maintenance Facility. Be ready to discuss how you would ensure high-quality technical support solutions that promote customer satisfaction.
✨Prepare for Compliance Questions
Given the importance of regulations and best practices in this role, be prepared to discuss your understanding of compliance within the aerospace and defence sectors. Think about how you've ensured adherence to standards in previous roles and be ready to share those experiences during the interview.
