At a Glance
- Tasks: Lead on-site technical support and manage a dynamic support team at RNAS Culdrose.
- Company: Join Leonardo, a leader in aerospace and defence with a focus on innovation.
- Benefits: Enjoy flexible working, generous leave, and access to 4,000+ online courses.
- Other info: Embrace a culture of continuous improvement and collaboration for career growth.
- Why this job: Make a real impact in aviation while developing your career in a supportive environment.
- Qualifications: HNC in engineering or relevant apprenticeship; strong communication and leadership skills.
The predicted salary is between 60000 - 65000 £ per year.
Could you lead a professional on‑site technical support service at the Culdrose facility? If so, your next role could be the On Site Support Manager. Reporting to the Technical Support Services Manager, you will deliver and maintain a professional, responsive, and cost‑effective IMOS On‑Site Technical Support Service that consistently fulfils contractual obligations and meets customer performance expectations. You will serve as the principal interface between Product Support Engineering (PSE) and the customer at the Merlin Main Operating Base (MOB) and Merlin Depth Maintenance Facility (MDMF) at RNAS Culdrose, ensuring comprehensive understanding of customer requirements and the delivery of high‑quality technical support solutions that promote customer satisfaction and confidence. This position is a JFF level 7. Location – RNAS Culdrose, Helston, Cornwall, full time, with occasional travel to Yeovil.
What you will do as the On Site Support Manager
- Service Delivery
- Lead all on‑site technical support at the MOB and MDMF.
- Manage the Merlin On‑Site Support Team (MOSST) to deliver IMOS Technical Support in line with customer and contractual requirements.
- Coordinate with the TSS Manager, Base Support Manager, and Merlin Delivery Team to ensure an integrated IMOS Technical Services solution.
- Maintain a professional, responsive service that meets performance targets and customer expectations, communicating requirements to the Engineering Design Authority (EDA).
- Collaborate with MEREA, Design Organisation, and logistics teams to resolve technical and airworthiness issues swiftly.
- Serve as the primary interface for all industry functions supporting MOB/MDMF operations, resolving issues affecting aircraft availability and effectiveness.
- Ensure compliance with regulations and adherence to best practices.
- Represent the EDA at key meetings, reviews, and user forums.
- Support IOS and Rotary Wing Enterprise (RWE) initiatives to improve service delivery and business growth.
- Resource Management
- Manage the TSS and Service Engineering Teams, overseeing performance, roles, and responsibilities.
- Oversee utilisation and integration of Repair Design capabilities to improve support effectiveness.
- Ensure staff are trained, equipped, and resourced to meet operational goals.
- Communication
- Represent MOSST at customer and stakeholder meetings to ensure needs are understood and met.
- Maintain clear communication with IMOS logistics and aircraft provision teams, ensuring visibility and accountability.
- Provide accurate, timely updates on technical issues and progress for IMOS reporting.
- Foster proactive collaboration between MOSST, MDMF, ILOC/LOGOPS, and squadrons to improve technical and supply chain performance.
- Continuous Improvement & Business Development
- Drive improvements in aircraft and component availability, reliability, and cost‑effectiveness.
- Develop MOSST operations for stability, sustainability, and alignment with IMOS Measures of Effectiveness (MoE).
- Support initiatives in fleet health recovery, corrosion management, maintenance optimisation, and product improvement.
- Collaborate with IOS SLICT to enhance capabilities and service delivery.
What you’ll bring
- Educated to at least HNC level in a relevant engineering related subject or completed a recognised engineering apprenticeship followed by a period of employment.
- In‑depth technical knowledge of UK Merlin aircraft operations and maintenance support.
- Understanding of IMOS contracts, sub‑primes, and key supplier relationships.
- Familiar with UK MoD defence standards, support procedures, asset systems, and commercial practices.
- Experienced with MoD and Leonardo UK (LDOUK) technical support tools and processes.
- Knowledge of Leonardo Helicopters and LM Design Authority structures and workflows.
- Strong communication and leadership skills; able to influence and lead integrated teams.
- Broad understanding of business, commercial, technical, and procurement functions.
- Proven cross‑departmental collaboration to achieve strategic goals.
- Proficient in IT systems and applications.
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company‑funded benefits package that supports your wellbeing, career development, and work‑life balance. Whether you’re looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi‑days each year.
- Secure your Future: Benefit from our award‑winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee‑led networks championing inclusion and diversity.
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options.
Primary Location: GB - RNAS Culdrose Contract Type: Permanent Hybrid Working: Onsite
IMOS On-Site Support Manager (Culdrose) in England employer: Leonardo UK Ltd
At Leonardo, we pride ourselves on being an exceptional employer, particularly for the On-Site Support Manager role at RNAS Culdrose. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes generous leave, a robust pension scheme, and access to mental health support. We foster a collaborative work culture that encourages professional growth through continuous learning opportunities and flexible working arrangements, making it an ideal environment for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IMOS On-Site Support Manager (Culdrose) in England
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time IMOS On-Site Support Manager (Culdrose) role you’re after at Leonardo UK Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Leonardo UK Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Leonardo UK Ltd.
✨Apply Through Company Websites
When you spot a role like IMOS On-Site Support Manager (Culdrose) at Leonardo UK Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace IMOS On-Site Support Manager (Culdrose) in England
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like IMOS On-Site Support Manager (Culdrose), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Leonardo UK Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Leonardo UK Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Leonardo UK Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Leonardo UK Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Leonardo UK Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
