At a Glance
- Tasks: Support digital workplace services and provide hands-on IT support across various sites.
- Company: Join Leonardo, a global leader in Aerospace, Defence, and Security.
- Benefits: Enjoy flexible working, generous leave, and access to 4,000+ online courses.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real impact by enhancing digital solutions and supporting innovative projects.
- Qualifications: Experience in End User Computing and strong problem-solving skills required.
The predicted salary is between 29700 - 36300 £ per year.
The Workplace Specialist supports digital workplace services across an assigned hub, acting as a key support point for business escalations and onsite service delivery. The role provides hands‐on support and guidance for on‐premise tooling, software, infrastructure, and end‐user computing environments, including AV and specialist site‐based infrastructure such as rig machinery. Working closely with third‐party support teams, the postholder delivers a unified frontline service to the business and supports the onsite delivery of Digital Solutions (DS) operational projects. The role ensures that site‐based services are delivered consistently, governed effectively, and aligned with business requirements. The position is site‐based, with occasional travel across sites within the hub scope.
What you'll be doing
- Support business escalations for digital workplace services across the assigned hub
- Provide support for on‐premise tooling, software, and infrastructure, identifying gaps and recommending improvements
- Offer guidance and best‐practice advice to the business on IT facilities, services, processes, and EUC usage
- Support end‐user computing environments including AV and specialist site‐based infrastructure (e.g. rig machinery)
- Work collaboratively with third‐party support teams to deliver a single, cohesive frontline service
- Support the onsite delivery of DS operational and BAU projects to ensure business benefits are realised
- Assess business requests and ensure they are correctly authorised, prioritised, and assigned
- Approve the supply of end‐user computing facilities where authorised, appropriate, and justified
- Ensure Joiner, Mover, Leaver (JML) processes are followed and managed for the assigned hub
- Coordinate the supply of IT resources, including asset allocation and logistics
- Manage local stock and logistics across hub and satellite sites
- Support events, Sev0, and major incidents as required
- Manage incidents and service requests related to infrastructure and services within hub scope
- Provide support and guidance for new site‐ or hub‐based service demand
- Support hub‐specific software maintenance, deployment, packaging, and support
- Provide cross‐site support across all locations within hub scope
- Support Hardware Asset Management (HAM) activities
- Support BCP testing and exercises, including silver command participation
- Support CE+ compliance activities related to the hub
Competencies
- Strong customer‐focused approach to service delivery
- Ability to work independently and prioritise competing workloads effectively
- Strong problem‐solving and analytical capability
- Effective stakeholder engagement and influencing skills
- Collaborative team‐focused working style
- High attention to detail and governance compliance
- Proactive approach to identifying risks and continuous improvement opportunities
- Resilient and adaptable in operational and incident‐driven environments
What you'll bring
- Experience supporting End User Computing (EUC) solutions, including AV technologies
- Knowledge of on‐premise software, tooling, and infrastructure support
- Ability to assess business requests and translate them into appropriate technical actions
- Experience supporting frontline services such as tech bars, VIP support, and specialist tooling
- Familiarity with IT service management processes and governance controls
- Experience using ITSM tools such as ServiceNow (SNOW)
- Ability to communicate technical guidance clearly to non‐technical users
- Strong organisational and coordination skills for assets, logistics, and resource supply
- Demonstrable experience supporting digital workplace or EUC environments
- Experience working in site‐based or hub‐based IT service operations
- ITIL 4 Foundation certification
- CompTIA A+ certification
- M365 Modern Desktop knowledge or certification
- Experience supporting AV solutions and specialist site‐based infrastructure
- Experience contributing to budget tracking, forecasting, and IBP inputs
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity.
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options.
For a full list of our company benefits please visit our website. Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.
Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.
At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.
Be part of something bigger - apply now!
Workplace Specialist in Yeovil employer: Leonardo S.p.A.
Leonardo UK is an exceptional employer, offering a collaborative and innovative work culture that empowers employees to tackle complex technical challenges in the aerospace sector. With generous benefits including a robust pension scheme, flexible working options, and extensive learning opportunities, employees are encouraged to grow and thrive in their careers while contributing to meaningful projects that enhance global safety. Located in Edinburgh, this role provides a unique chance to be part of a diverse team dedicated to shaping the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Specialist in Yeovil
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Leonardo S.p.A. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Leonardo S.p.A. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Leonardo S.p.A.!
✨Direct Apply to Leonardo S.p.A.
Let's not forget to apply directly through the Leonardo S.p.A. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workplace Specialist in Yeovil
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Leonardo S.p.A..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Leonardo S.p.A.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Leonardo S.p.A.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
