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- Tasks: Supervise hotel operations and inspire a vibrant team to deliver exceptional guest experiences.
- Company: Join Leonardo, a fast-growing hotel group with over 270 hotels across the UK and Europe.
- Benefits: Enjoy perks like enhanced pension plans, special hotel rates, and fun team celebrations.
- Why this job: Be part of a supportive community with clear paths for progression in a dynamic hospitality environment.
- Qualifications: Experience in a branded hotel or restaurant is preferred; strong problem-solving skills are essential.
- Other info: Participate in engaging team activities and enjoy ongoing training for career development.
The predicted salary is between 30000 - 42000 £ per year.
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!
Some of the perks you could enjoy include:
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme
- Meals on duty
- Talent referral scheme
- Regular celebrations such as Thank You Week and Employee Awards Celebration
The important stuff:
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
As a Duty Manager, you will:
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
- Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment
- Coach and train new starters
- Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
- Collaborate with your local HR team to host engaging activities for the team
Preferably have experience working in a branded hotel or restaurant?
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, hard work earns you genuine opportunities for development and progression. In order to thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Duty Manager - Edinburgh employer: Leonardo Royal Hotels
Contact Detail:
Leonardo Royal Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Edinburgh
✨Tip Number 1
Familiarise yourself with the specific operations of Leonardo Hotels. Understanding their unique approach to hospitality will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels. They can provide valuable insights into the company culture and expectations, which can be a great advantage when you're in the interview process.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you've successfully managed conflicts or complaints, as this is crucial for a Duty Manager role.
✨Tip Number 4
Highlight your versatility and ability to work across departments. Be ready to discuss how you've adapted to different roles or challenges in previous positions, as this aligns perfectly with the dynamic nature of the job.
We think you need these skills to ace Duty Manager - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles where you've managed teams or operations. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your ability to inspire a team. Mention specific examples of how you've exceeded guest expectations in previous roles.
Showcase Problem-Solving Skills: Provide examples in your application of how you've effectively handled conflicts or complaints in the past. This will show that you have the necessary skills to manage challenges in a busy hotel environment.
Highlight Team Collaboration: Emphasise your experience working with HR or in team settings. Mention any activities you've organised or participated in that fostered team spirit, as this aligns with the company's values.
How to prepare for a job interview at Leonardo Royal Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to ensure guests had a memorable stay, as this will demonstrate your commitment to excellent service.
✨Highlight Your Problem-Solving Skills
Prepare examples of how you've successfully handled conflicts or complaints in previous roles. The interviewer will be looking for your ability to think on your feet and resolve issues efficiently, so having concrete examples ready will set you apart.
✨Demonstrate Team Leadership
As a Duty Manager, you'll need to inspire and motivate your team. Be ready to discuss your leadership style and provide examples of how you've coached or trained new staff members in the past. This shows that you can foster a positive work environment.
✨Research the Company Culture
Familiarise yourself with Leonardo's values and culture before the interview. Understanding their emphasis on teamwork and community will allow you to tailor your responses to align with their expectations, making you a more attractive candidate.
