AV Support Manager - London (Central)

Leonardo Hotels UK are looking for an enthusiastic, genuine, and friendly person who wants to contribute to our guests having a memorable stay with us. We have an opportunity for you to join the Team as an AV Support Manager. We want you to be part of a great diverse team working together to ensure our guests have a great experience and stay.

Job Purpose: To provide AV and technical support where required to all clients facilitating the hotel.

What you can expect:

• To service all AV requirements as requested by clients through the hotel events team.
• Oversee the planning, setup, operation, and maintenance of all AV equipment across events and internal functions.
• Lead and develop a team of AV technicians, providing training, scheduling, and performance management.
• Collaborate with internal teams and clients to assess AV needs and provide creative, effective solutions.
• Manage AV inventory, budgeting, procurement, and vendor relationships.
• Ensure all AV operations comply with health and safety standards.
• Ensuring that all kit is set up neatly and to a high standard.
• Assist with support for multi-media broadcasting.
• Quick response to emergency/ad-hoc requests.
• Assist where possible with IT related enquiries during supports. Escalate issues if required.
• To keep an on-going stock check of equipment stored on site.
• To work with the hotel's operation staff to ensure each room has correctly set up AV equipment.
• To operate events as and when needed.

What we expect from you:

• To be hard working and enthusiastic.
• To have hands on knowledge of technical equipment: (this can be with computers and we will train you to mix a sound desk).
• Knowledge and experience of the hotel conference industry (this is not essential however would be beneficial).
• Strong technical knowledge of sound, lighting, projection, and video conferencing systems.
• Excellent leadership and communication skills.
• Ability to manage multiple projects and deadlines under pressure.
• Flexible, solutions-focused, and customer-service driven.
• Customer service skills.
• To be a good team player.
• To have good attention to detail and take pride in your own work.
• Good communication & time management skills.
• Be Computer Literate - Good working knowledge of Microsoft Office applications including Excel / Word / Outlook and PowerPoint.

Why come and work for us:

• To receive practical training, development and progression within a dynamic and rapidly expanding company.
• Varied and interesting work - no day is the same at Leonardo Hotels UK.
• Flexible working hours - shift working is what we do but not split shifts – we want you to have a work-life balance too.
• Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 82% (2017 result).
• Birthday cards every year - we celebrate everything.
• The opportunity to work for a well-respected brand where people development is at the heart of our culture.
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
• A smart Uniform.
• Meals on duty.
• Monthly engagement activities - we like to have fun while working hard.
• Annual Charity Event Day - we help and support our communities.
• So many training courses that your brain may not be able to squeeze them all in.
• Employee of the month earning you a little bonus and fame for the month.
• Leo Points – earn points and claim them back on gifts that you want.
• Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days.