At a Glance
- Tasks: Join our team as a Host, ensuring exceptional guest experiences in our vibrant dining room.
- Company: The Midland Hotel is a stylish urban oasis with a rich hospitality heritage.
- Benefits: Enjoy special hotel rates, recognition schemes, meals on duty, and fun employee celebrations.
- Why this job: Be part of a dynamic team in a growing company that values creativity and guest satisfaction.
- Qualifications: Experience in food & beverage service is a plus, but passion and a can-do attitude matter most.
- Other info: Opportunities for training and career progression in a supportive environment.
The Midland - a sanctuary from the urban environment, a space to relax, recharge and calm the senses - an oasis in the heart of the city.
We have a great opportunity for a Host to join The Midland Hotel - Manchester, working in the new Mount Street Dining Room & Bar - serving food and drink from early morning to late evening, bringing together a bit of Northern hospitality with contemporary design. This will be the place for everyday special occasions.
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.
Your responsibilities will be:
- Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
- Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships whilst promoting the company culture and values.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Experience we expect:
- Experience in food & beverage service beneficial but not essential
- Hands-on approach with a can-do work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Experience of working with IT systems on various platforms
- Strong communication skills
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there's never been a more exciting time to come join us!
F&B Host employer: Leonardo Royal Hotel St Paul's
Contact Detail:
Leonardo Royal Hotel St Paul's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Host
✨Tip Number 1
Familiarise yourself with The Midland's unique offerings and atmosphere. Understanding the hotel's commitment to Northern hospitality and contemporary design will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Network with current employees or those in similar roles within the hospitality industry. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your customer service skills in a practical way. Think of examples from past experiences where you've gone above and beyond for guests, as this will resonate well with the hiring team focused on exceptional guest service.
✨Tip Number 4
Stay updated on trends in the food and beverage industry. Being knowledgeable about current dining trends and popular drinks can set you apart and show your passion for the role, making you a more attractive candidate.
We think you need these skills to ace F&B Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of the F&B Host position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your commitment to exceptional guest service. Mention specific examples from your past experiences that demonstrate your ability to meet the role's demands.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the F&B Host role, such as communication, teamwork, and problem-solving abilities. If you have experience in food and beverage service, make sure to include that as well.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Leonardo Royal Hotel St Paul's
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your commitment to exceptional guest service, as this role is all about creating memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a team, be prepared to discuss examples of how you've successfully collaborated with others in previous jobs. Highlight your ability to communicate effectively and support your colleagues to ensure smooth operations.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle guest enquiries. Think of scenarios where you had to find creative solutions or manage difficult situations, and be ready to share these stories.
✨Familiarise Yourself with the Venue
Research The Midland Hotel and its dining offerings before the interview. Understanding the venue's atmosphere, values, and what makes it unique will show your genuine interest and help you align your answers with their expectations.