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- Tasks: Lead the M&E operations, ensuring exceptional guest experiences and managing a vibrant team.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy bonuses, enhanced pension plans, special hotel rates, and fun team celebrations.
- Why this job: Be part of a supportive community that values your growth and offers clear career progression.
- Qualifications: Bring your passion for customer care, strong communication skills, and ability to multitask.
- Other info: Access ongoing training programmes and earn an ILM certificate while developing vital leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
As a Meetings and Events (M&E) Operations Manager and Head of Department, you'll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you'll need to manage the M&E operation with a passion to deliver excellent customer care.
Some of the perks you could enjoy include:
- Head of Department bonus scheme: based on our financial and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- Regular celebrations such as Thank You Week and Employee Awards Celebration
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.
If you're our ideal M&E Operations Manager, you will:
- Be yourself! Be a vibrant host for customers and an expert in recognising their needs - customer retention is a crucial part of this role!
- Be hands-on and visible in the operation with the ability to lead and multi-task
- Keep the details in mind - you'll take ownership for ensuring the hotel facilities and equipment are well-maintained
- Have great communication skills - it's important to establish relationships with organisers and other departments within the hotel!
- Ensure that staffing levels are adequate for upcoming events
Why come join us? We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community and it's our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our People Programme and Passion 4 People Leonardo Culture workshops.
To develop vital business and people skills we offer an 8-month Fast Forward Programme, or if the time is right our longer-term Accelerate Programme will prepare you for your first DGM or Operations Manager role! Accelerate develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality.
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there's never been a more exciting time to come join us!
M&E Operations Manager employer: Leonardo Royal Hotel Oxford
Contact Detail:
Leonardo Royal Hotel Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Operations Manager
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of the M&E Operations Manager role. Research common challenges faced in this position and think about how your experience can address them. This will help you articulate your value during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in meetings and events management. Attend relevant events or join online forums to connect with others in the field, as personal recommendations can significantly boost your chances.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in high-pressure situations. Prepare anecdotes that highlight your ability to multitask and maintain high standards, as these are crucial for the role.
✨Tip Number 4
Showcase your customer service expertise by discussing specific instances where you've gone above and beyond to enhance guest experiences. This will resonate well with the company's focus on delivering excellent customer care.
We think you need these skills to ace M&E Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operations, particularly in the meetings and events sector. Use specific examples that demonstrate your ability to lead a team and deliver excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities of an M&E Operations Manager and express your enthusiasm for contributing to the company's success.
Showcase Leadership Skills: In your application, emphasise your leadership abilities. Provide examples of how you've successfully managed teams, handled multi-tasking in busy environments, and maintained high standards in customer service.
Highlight Communication Skills: Since great communication is key for this role, include instances where you've effectively established relationships with clients or collaborated with other departments. This will show your potential employer that you can thrive in a team-oriented environment.
How to prepare for a job interview at Leonardo Royal Hotel Oxford
✨Show Your Passion for Customer Care
As an M&E Operations Manager, your role revolves around delivering excellent customer experiences. Be prepared to share examples of how you've gone above and beyond for guests in previous roles, demonstrating your commitment to customer care.
✨Demonstrate Leadership Skills
This position requires strong leadership abilities. Think of specific instances where you've successfully led a team or managed a project. Highlight your ability to motivate others and maintain high standards in a busy environment.
✨Communicate Effectively
Great communication is key in this role. Be ready to discuss how you establish relationships with various stakeholders, including event organisers and other departments. Practice articulating your thoughts clearly and confidently.
✨Prepare for Multi-tasking Scenarios
Given the fast-paced nature of the job, be prepared to discuss how you handle multiple tasks simultaneously. Share strategies you've used in the past to stay organised and ensure that all details are managed effectively during events.
