At a Glance
- Tasks: Lead the M&E operation and ensure guests have an incredible experience.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for progression in hospitality.
- Why this job: Be part of a dynamic team that values your individuality and growth.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 24750 - 30250 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
As a Meetings and Events (M&E) Supervisor, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.
If you’re our ideal M&E Supervisor, you will:
- Be yourself!
- Be a vibrant host for customers and an expert in recognising their needs - customer retention is a crucial part of this role!
- Be hands on and visible in the operation with the ability to lead and multi-task.
- Keep the details in mind - you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained.
- Have great communication skills - it’s important to establish relationships with organisers and other departments within the hotel!
- Ensure that staffing levels are adequate for upcoming events.
- Assist the F&B Team whenever M&E is not busy.
Some of the perks our M&E Team Leader could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
M&E Team Leader in London employer: Leonardo Royal Hotel London St Pauls
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee wellbeing and growth. As a Cluster Director of Sales in London West, you will benefit from competitive perks such as special hotel rates, recognition schemes, and ongoing training programmes designed to enhance your career progression. Join us to be part of a supportive community where your contributions are valued, and you can thrive in a dynamic hospitality environment.
Contact Details:
Leonardo Royal Hotel London St Pauls Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land M&E Team Leader in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leonardo Royal Hotel London St Pauls. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leonardo Royal Hotel London St Pauls
Don't be shy about reaching out to Leonardo Royal Hotel London St Pauls directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace M&E Team Leader in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leonardo Royal Hotel London St Pauls and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leonardo Royal Hotel London St Pauls
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
