At a Glance
- Tasks: Support hotels by managing group enquiries and ensuring excellent customer experiences.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for progression to help you thrive.
- Why this job: Make a real impact in a fast-paced role while developing your career in hospitality.
- Qualifications: Great communication skills, organisational abilities, and a positive attitude are essential.
The predicted salary is between 20250 - 24750 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! As a M&E and Groups Sport and Events Executive, you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be supporting a cluster of hotels to ensure that all customer enquiries for group visits are dealt with in an efficient manner.
If you’re our ideal M&E and Groups Sport and Events Executive, you will:
- Be yourself!
- Be a great communicator and able to build strong customer relationships to increase guest experience
- Have great organisational and administrative skills with a positive attitude
- Enjoy going the extra mile to ensure your customers have a great experience with Leonardo Hotels
- Be resilient – this is a fast-paced role!
Here are some of the key responsibilities as M&E and Groups Sport and Events Executive:
- Identifying sales leads for future business, and communicating these with the Sales team
- Sending weekly reservations reports to the hotels in your cluster to ensure they are expecting your customers and have all the details of their visit to hand
- Inputting rooming lists and confirm the details with your customers – attention to detail is key!
- Ensuring payment is made by your customers prior to check-in date
- Loading group offers and reservations into our system – we use Opera so it’s brilliant if you already have experience with it!
- Developing a thorough knowledge of the Leonardo Hotels brand and product
Some of the perks our M&E and Groups Sport and Events Executive could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a M&E and Groups Sport and Events Executive? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
M&E and Groups Sport and Events Executive in Glasgow employer: Leonardo Royal Hotel Glasgow
Leonardo Royal Hotel Glasgow is an excellent employer that prioritises a friendly and supportive work culture, making it an ideal place for those looking to grow in the hospitality industry. With opportunities for professional development and a commitment to employee well-being, you will thrive in a dynamic environment where your contributions are valued and recognised. Join us to be part of a team that ensures every guest starts their day with a smile.
Contact Details:
Leonardo Royal Hotel Glasgow Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land M&E and Groups Sport and Events Executive in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leonardo Royal Hotel Glasgow. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leonardo Royal Hotel Glasgow
Don't be shy about reaching out to Leonardo Royal Hotel Glasgow directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace M&E and Groups Sport and Events Executive in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leonardo Royal Hotel Glasgow and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leonardo Royal Hotel Glasgow
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
