Rooms Division Manager in Birmingham

A fantastic opportunity has just become available here at Leonardo Hotels. The successful applicant will manage all Guest Service operational areas. You are responsible for managing all aspects of Guest Service operational areas to deliver an excellent guest experience. You will also be required to ensure that all operational, quality, and administrative functions are carried out properly. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Management of the day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Empowers employees to provide excellent customer service.
• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops.
• Meals on duty.
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
• Regular celebrations including Thank You Week and Employee Awards Celebration.
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

What we are looking for:

• Experience as part of the management team in a large/multi-outlet, 4-star hotel.
• A passion for leading a team covering all areas of Rooms Division including Front Office, Concierge and housekeeping.
• High standards of guest care and the ability to promote those standards within the Rooms Division departments.
• The ability to influence and inform people at all levels of the business.
• Confidence in advising the Senior Team as to the management and performance of the department.
• Experience of working with budgets, cost control and revenue management.
• An in-depth understanding of competitor analysis, market sector activity and revenue strategy.

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!