At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression in a supportive environment.
- Why this job: Be the friendly face of the hotel and create memorable moments for guests.
- Qualifications: Passionate about hospitality, with great organisational and communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
If you’re our ideal Receptionist, you will:
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Some of the perks our Receptionist could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Receptionist? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Receptionist employer: Leonardo London Aldgate
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As an Assistant Front Office Manager, you'll enjoy unique benefits such as special rates on hotel rooms, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression. Join us in creating memorable experiences for our guests while being part of a supportive community that prioritises your wellbeing and professional growth.
