At a Glance
- Tasks: Lead hotel operations and create memorable guest experiences with your vibrant team.
- Company: Join the Leonardo community of over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression await you!
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Strong people skills and a passion for team success.
The predicted salary is between 35000 - 45000 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Deputy General Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations.
As a Deputy General Manager, you will:
- Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys
- Lead from the front and get stuck in – you’re the face of the hotel operation!
- Regularly inspect rooms to ensure our product is to brand standard
- Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
- Collaborate with your local HR team to host engaging activities for your team
- Host weekly operations meetings to discuss events and groups – you’ll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!
Some of the perks our Deputy General Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Deputy General Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Deputy General Manager in London employer: Leonardo London Aldgate
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Deputy General Manager, you will not only lead a dedicated team to create unforgettable guest experiences but also benefit from ongoing training, clear career progression paths, and unique perks like special room rates and wellness activities. Join us in a dynamic environment that prioritises both employee well-being and professional growth, making it an exceptional place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their values and recent news. This shows you’re genuinely interested and ready to be part of the team!
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've motivated teams or improved guest experiences. We want to see that you can lead and inspire just like a Deputy General Manager should.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen to join the Leonardo community!
We think you need these skills to ace Deputy General Manager in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to show your personality and passion for hospitality.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Deputy General Manager role. We love seeing how you can contribute to our team and enhance guest experiences!
Showcase Your Leadership Skills:As a Deputy General Manager, leadership is key! Use your application to demonstrate your ability to inspire and motivate a team, and share examples of how you've successfully managed operations in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our vibrant team!
How to prepare for a job interview at Leonardo London Aldgate
✨Know the Company Inside Out
Before your interview, take some time to research Leonardo Hotels. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and mentored team members. Highlight how you’ve set targets and achieved guest satisfaction, as this aligns perfectly with the role's requirements.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle busy situations. Think about times when you had to manage multiple tasks or resolve conflicts within a team. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Team Collaboration
Collaboration is key in this role, so be ready to discuss how you work with other departments. Share specific instances where you’ve successfully collaborated with HR or events teams to enhance guest experiences. This will demonstrate your ability to be a bold team player, which is essential for the position.
