At a Glance
- Tasks: Supervise Front Office operations and create memorable guest experiences.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for progression await you!
- Why this job: Be a key player in a fun, fast-paced environment while developing your career in hospitality.
- Qualifications: People skills, organisational abilities, and a passion for guest service.
The predicted salary is between 24000 - 30000 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Reception Supervisor will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As Reception Supervisor you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations.
If you’re our ideal Reception Supervisor, you will:
- Be a people's person and make each day fun and engaging for the team!
- Work well in a fast-paced environment
- Coach and train new team members
- Bring solutions to the table and think on your feet
- Be dependable, and a reassuring influence for both guests and the team
- Have top-notch organisational skills
Some of the perks our Front Office Supervisor could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Front Office Supervisor? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Front Office Supervisor employer: Leonardo London Aldgate
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Front Office Supervisor, you'll enjoy unique benefits such as special room rates across our hotels, ongoing training programmes, and a commitment to your personal growth within the hospitality industry. Join us in creating memorable experiences for our guests while being part of a supportive community that celebrates diversity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Front Office Supervisor. We want to see your personality shine through, so be yourself and show us why you’re the perfect fit!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you come in for your interview. It shows you care about the role and respect the company culture.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind us of your enthusiasm for the role and how you can contribute to making memorable moments for our guests!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application:Make sure to customise your application for the Front Office Supervisor role. Highlight your experience in supervising teams and creating memorable guest experiences, as these are key to what we’re looking for!
Showcase Your People Skills:As a people’s person, it’s important to demonstrate your ability to engage and motivate others. Share examples of how you’ve inspired your colleagues or created a fun atmosphere in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Leonardo Hotels!
How to prepare for a job interview at Leonardo London Aldgate
✨Show Your People Skills
As a Front Office Supervisor, you'll be the face of the hotel. Make sure to highlight your experience in dealing with guests and team members. Share specific examples of how you've created memorable moments for guests or motivated your team in previous roles.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Prepare to discuss how you manage multiple tasks and ensure smooth operations. Bring up any tools or methods you use to stay on top of things, as this will show you're ready for the busy role ahead.
✨Embrace the Company Values
Familiarise yourself with Leonardo Hotels' vision, mission, and values. During the interview, weave these into your answers to demonstrate that you align with their culture. This shows you're not just looking for a job, but a place where you can contribute positively.
✨Be Ready to Problem-Solve
Expect questions that assess your ability to think on your feet. Prepare some scenarios where you've successfully resolved issues or brought solutions to the table. This will showcase your proactive approach and reassure them that you can handle challenges effectively.
