At a Glance
- Tasks: Lead hotel operations and create unforgettable guest experiences with your vibrant team.
- Company: Join the Leonardo community of over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Embrace diversity and be part of a supportive workplace culture.
- Why this job: Make a real impact in hospitality while developing your career with ongoing training.
- Qualifications: Strong people skills and a passion for leading teams to success.
The predicted salary is between 30000 - 40000 £ per year.
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Deputy General Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!
As a Deputy General Manager, you will:
- Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys
- Lead from the front and get stuck in – you’re the face of the hotel operation!
- Regularly inspect rooms to ensure our product is to brand standard
- Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
- Collaborate with your local HR team to host engaging activities for your team
- Host weekly operations meetings to discuss events and groups – you’ll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!
Some of the perks our Deputy General Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Deputy General Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Deputy General Manager employer: Leonardo London Aldgate
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Deputy General Manager, you will not only lead a dedicated team to create unforgettable guest experiences but also benefit from ongoing training, clear career progression paths, and unique perks like special room rates and wellness activities. Join us in a dynamic environment that prioritises both employee growth and exceptional service, making it an excellent place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a Deputy General Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your true self shine through. Be bold, be engaging, and share your passion for creating memorable guest experiences. Remember, they want to see how you’ll fit into their vibrant team!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios in the hotel environment. They’ll want to know how you’d lead your team and ensure guest satisfaction, so have some examples ready to go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Leonardo community. So, hit that apply button and let’s get started!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you align with our values.
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight your relevant experience and skills that match the job description, especially your people skills and leadership abilities.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved guest satisfaction or led a team to success. Numbers and results can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Leonardo community!
How to prepare for a job interview at Leonardo London Aldgate
✨Show Your Bold Side
Embrace the company’s ethos of being bold and authentic. During the interview, don’t shy away from sharing your unique experiences and how they’ve shaped your leadership style. This is your chance to demonstrate how you can inspire a vibrant team and create memorable moments for guests.
✨Know the Hotel Inside Out
Research the specific hotel you’re applying to and understand its values, mission, and service standards. Be prepared to discuss how you would uphold these standards and lead your team effectively. Showing that you’re familiar with the hotel’s operations will impress the interviewers.
✨Engage with Team Dynamics
Highlight your people skills and how you’ve successfully mentored team members in the past. Share examples of how you’ve motivated your team to exceed guest expectations and foster a collaborative environment. This will show that you’re not just a manager but a true team player.
✨Prepare for Real Scenarios
Anticipate questions about handling day-to-day operations and guest satisfaction targets. Think of specific situations where you’ve had to resolve issues or improve service quality. Being able to articulate your problem-solving skills will demonstrate your readiness for the busy role of Deputy General Manager.
