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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training for career growth.
- Why this job: Be the friendly face of the hotel and create memorable moments for guests.
- Qualifications: Passionate about hospitality, with excellent organisational and communication skills.
- Other info: Embrace diversity and be part of a supportive team focused on wellbeing.
The predicted salary is between 11 - 16 £ per hour.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role. Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel.
If you’re our ideal Receptionist, you will:
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Some of the perks our Receptionist could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Receptionist? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Receptionist (32 - 40 Hours) in Southampton employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (32 - 40 Hours) in Southampton
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, local attractions, and the unique vibe of the place. This way, when you chat with guests, you can offer them personalised recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your warm and friendly approach. When you walk into that interview, let your personality shine through! Remember, you're not just applying for a job; you're showcasing how you'll be the welcoming face of the hotel.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the hotel culture and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Leonardo community. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist (32 - 40 Hours) in Southampton
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that warm, friendly vibe to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention how your organisational skills and passion for guest service align with our values at Leonardo Hotels. We love seeing how you can make a difference!
Show Your Team Spirit: As a Receptionist, teamwork is key! In your application, share examples of how you've collaborated with others in the past. We’re looking for bold team players who can contribute to our vibrant community.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen to join the Leonardo family!
How to prepare for a job interview at Leonardo Hotels
✨Show Your Personality
As a Receptionist, your warm and friendly personality is key. During the interview, let your true self shine through. Share personal anecdotes that highlight your customer service skills and how you’ve made guests feel welcome in the past.
✨Know the Company Values
Familiarise yourself with Leonardo Hotels' vision, mission, and values. Be prepared to discuss how you embody these principles in your work. This shows that you’re not just looking for a job, but that you genuinely want to be part of their community.
✨Demonstrate Team Spirit
Since the role involves working closely with others, emphasise your ability to collaborate and support your team. Share examples of how you’ve worked effectively in a team setting, especially in busy environments, to create memorable experiences for guests.
✨Prepare Local Recommendations
As a Receptionist, you'll need to offer guests local insights. Research popular attractions, restaurants, and events in the area. Bring this knowledge to the interview to demonstrate your enthusiasm for helping guests have a fantastic stay.