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- Tasks: Support Front Office operations and create memorable guest experiences.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear career progression opportunities await you.
- Why this job: Be a key player in a dynamic team and make a real impact.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.
If you’re our ideal Assistant Front Office Manager, you will:
- Make suggestions to maximise our guest care strategies
- Maximise revenue by supporting with upselling
- Coach and train new team members to help them reach their full potential
- Work alongside the Front Office Manager to bring proactive solutions to the table
- Bring your positive energy to work with you every day
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Assistant Front Office Manager in Sale employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager in Sale
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those working at Leonardo Hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest care shine through. Share stories that highlight your experience and how you embody the company values.
✨Tip Number 3
Be proactive! If you see a role you fancy, don’t wait for it to be advertised. Apply directly through our website and express your enthusiasm for being part of the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re keen and helps you stand out from the crowd.
We think you need these skills to ace Assistant Front Office Manager in Sale
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve created memorable moments for guests or helped a team succeed. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in our guests' experiences.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your skills in supervising operations and coaching team members, as these are key aspects of the Assistant Front Office Manager role. We appreciate when candidates take the time to align their experiences with what we’re looking for!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share your positive energy and how you can contribute to our team culture at Leonardo Hotels. Remember, we’re looking for someone who fits in with our values!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application goes straight to us, and we can review it promptly. Plus, it shows that you’re proactive and keen to join our team. So, don’t hesitate—submit your application today!
How to prepare for a job interview at Leonardo Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their mission and how they create memorable experiences for guests. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be supervising a team. Be prepared to discuss your previous experiences in leadership roles. Share specific examples of how you've motivated and trained team members, and how you’ve handled challenges in a busy environment. This will demonstrate your capability to inspire others.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various guest scenarios. Think about times when you’ve gone above and beyond for a guest or resolved a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Bring Your Positive Energy
The role requires a positive attitude, so let your enthusiasm shine through during the interview. Smile, engage with your interviewers, and express your passion for hospitality. This will not only make a great impression but also reflect the kind of energy you’ll bring to the team.