At a Glance
- Tasks: Deliver exceptional guest care and manage check-in/check-out processes.
- Company: Join a vibrant hotel chain that values its team and guests alike.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Great opportunities for training and career progression in a supportive environment.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Passion for hospitality and strong communication skills required.
Responsibilities
- Offer exceptional guest care at all times.
- Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests.
- Answer the telephone in a professional manner and appropriately action enquiries.
- Collaborate with colleagues in other departments to elevate the overall guest experience consistently.
- As the first point of contact, manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate.
- Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests.
- Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets.
- Follow safety and security protocols to protect guests with particular adherence to Key Security.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations.
- Complete any other reasonable request made by a member of the management team or a supervisor, demonstrating the Company vision, mission and values when interacting with colleagues and guests.
Customer reviews
- Achieving agreed KPIs.
- Fulfilment of the job skills checklist.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Learning & Development Opportunities
- GROWonline BELONG induction and development courses.
- Academy Technical skills training.
- Team Coach 'Come Join Us' Guest Care training.
- Opportunity to apply for internal development programmes, such as Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality.
Perks & Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We are committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Qualities & Attributes
- Genuine passion for delivering memorable moments to guests.
- Positive approach to changing service environments and priorities.
- Pro-active with a hands-on approach to delivering consistent results.
- Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative.
- Friendly team player with the ability to work effectively and efficiently with others.
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
- Engaged with hotel initiatives to support the local community.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Receptionist employer: Leonardo Hotels
At LGB - The Grand Brighton, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and empowered. As part of the Leonardo Hotels portfolio, our F&B Attendants enjoy unique benefits such as special rates on hotel rooms, ongoing training opportunities, and a commitment to employee wellbeing, ensuring a fulfilling career in hospitality. Join us to be part of a diverse team dedicated to delivering memorable experiences for our guests while fostering your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leonardo Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leonardo Hotels
Don't be shy about reaching out to Leonardo Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leonardo Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leonardo Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
