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- Tasks: Deliver exceptional guest care and manage check-in/check-out processes.
- Company: Join a vibrant hotel chain that values its team and guests alike.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Passion for hospitality and strong communication skills required.
- Other info: Great opportunities for training and career progression in a supportive environment.
Responsibilities
- Offer exceptional guest care at all times.
- Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests.
- Answer the telephone in a professional manner and appropriately action enquiries.
- Collaborate with colleagues in other departments to elevate the overall guest experience consistently.
- As the first point of contact, manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate.
- Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests.
- Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets.
- Follow safety and security protocols to protect guests with particular adherence to Key Security.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations.
- Complete any other reasonable request made by a member of the management team or a supervisor, demonstrating the Company vision, mission and values when interacting with colleagues and guests.
Customer reviews
- Achieving agreed KPIs.
- Fulfilment of the job skills checklist.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Learning & Development Opportunities
- GROWonline BELONG induction and development courses.
- Academy Technical skills training.
- Team Coach 'Come Join Us' Guest Care training.
- Opportunity to apply for internal development programmes, such as Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality.
Perks & Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We are committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Qualities & Attributes
- Genuine passion for delivering memorable moments to guests.
- Positive approach to changing service environments and priorities.
- Pro-active with a hands-on approach to delivering consistent results.
- Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative.
- Friendly team player with the ability to work effectively and efficiently with others.
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
- Engaged with hotel initiatives to support the local community.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Receptionist employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with all the services and amenities so you can impress during your interview. When they ask about your knowledge of the hotel, you’ll be ready to shine!
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel, so being friendly and professional is key. Try role-playing with a friend or family member to get comfortable with handling guest inquiries and complaints.
✨Tip Number 3
Don’t forget to showcase your passion for guest care! Share examples from your past experiences where you went above and beyond for customers. This will show that you’re not just looking for a job, but that you genuinely care about creating memorable moments for guests.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and perks we offer. Let’s get you on board and start your journey with us!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Guest Care Passion: When writing your application, let your genuine passion for delivering memorable moments to guests shine through. Share any relevant experiences that highlight your commitment to exceptional guest care.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist. Highlight your skills in managing check-in and check-out processes, as well as your ability to handle guest complaints calmly and professionally.
Be Professional and Personable: Remember, you're applying for a front-facing role! Use a professional tone but don’t be afraid to let your personality come through. We want to see how you can connect with guests and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the perks and benefits we offer!
How to prepare for a job interview at Leonardo Hotels
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the hotel and its services. Familiarise yourself with the different outlets, room types, and any seasonal offers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Guest Care Skills
Since the role is all about exceptional guest care, think of scenarios where you might need to handle guest complaints or inquiries. Practise how you would respond calmly and professionally. Role-playing with a friend can be a great way to prepare for these situations.
✨Show Off Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you work well with others. Think of examples from past experiences where you’ve successfully collaborated with colleagues to enhance guest experiences. This will demonstrate that you’re a friendly team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes mentioned in the job description or how the hotel supports its staff's development. This shows that you’re engaged and interested in growing within the company.
