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- Tasks: Supervise Front Office operations and inspire your team to create memorable guest experiences.
- Company: Join a fast-growing hotel group with over 270 hotels across the UK and Europe.
- Benefits: Enjoy special hotel rates, recognition schemes, meals on duty, and fun celebrations.
- Other info: Access ongoing training programs and opportunities to develop into a Duty Manager.
- Why this job: Be part of a supportive culture that values your growth and offers clear career progression.
- Qualifications: Be authentic, engaging, and thrive in a fast-paced environment with excellent organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
Be Yourself – Be a Champion for Your Team – Be Leonardo
As a Reception Supervisor, you’ll be the backbone of the team, working with the Front Office Manager to inspire and motivate colleagues, ensuring memorable guest experiences. This busy role involves supervising Front Office operations and leading a vibrant team to exceed guest expectations.
Perks of working with us include:
- Special rates on Leonardo Hotel rooms across the UK & Europe, perfect for your city breaks!
- Company-wide recognition scheme with vouchers for high street shops
- Meals on duty
- Talent referral scheme with bonuses for recommending friends
- Regular celebrations like Thank You Week, ice cream trucks, pizza parties, and our annual Employee Awards Celebration
- Access to Pension Scheme, Life Assurance, and Wellbeing Support
- Ongoing training programs with clear progression paths
Our ideal Reception Supervisor will:
- Be authentic and yourself
- Enjoy engaging with people and making work fun
- Thrive in a fast-paced environment
- Coach and train new team members
- Bring solutions and think quickly
- Be dependable and reassuring for guests and team
- Possess excellent organizational skills
Why join us?
We value our colleagues as much as our guests. Joining the Leonardo community means your hard work is recognized, and we support your growth through workshops like “NEW Team Coach,” “Guest Care,” and the “Insights Trainee Manager Programme,” helping you develop into a Duty Manager. With top-tier training and clear career progression, a bright future in hospitality awaits you!
Our Story
With decades of hotel expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are one of the fastest-growing hotel groups, with plans for major expansion. There’s never been a more exciting time to join us!
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Reception Supervisor employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the Leonardo brand and its values. Understanding what it means to be a part of their community will help you align your responses during interviews and show that you're genuinely interested in being a Reception Supervisor.
✨Tip Number 2
Highlight your experience in leading teams and providing excellent guest service. Be ready to share specific examples of how you've motivated colleagues or resolved guest issues in previous roles, as this will demonstrate your suitability for the position.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to thrive in fast-paced environments. Think of scenarios where you've successfully managed multiple tasks or coached new team members, as these are key aspects of the Reception Supervisor role.
✨Tip Number 4
Show enthusiasm for ongoing training and career progression opportunities. Expressing your eagerness to participate in workshops and development programmes will indicate that you're committed to growing within the company.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reception Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that reflects your personality and enthusiasm for the role. Emphasise your ability to inspire and motivate a team, as well as your commitment to providing excellent guest experiences.
Highlight Relevant Experience: In your CV, focus on previous roles that demonstrate your leadership skills and experience in a fast-paced environment. Use specific examples to showcase how you've successfully managed teams or improved guest satisfaction.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a supervisory role in hospitality.
How to prepare for a job interview at Leonardo Hotels
✨Show Your Personality
As a Reception Supervisor, being authentic is key. Let your personality shine through during the interview. Share anecdotes that highlight your ability to engage with guests and create memorable experiences.
✨Demonstrate Leadership Skills
Since you'll be supervising a team, it's important to showcase your leadership abilities. Prepare examples of how you've motivated or coached team members in the past, and discuss your approach to fostering a positive work environment.
✨Prepare for Fast-Paced Scenarios
This role thrives in a busy environment, so be ready to discuss how you handle pressure. Think of specific situations where you successfully managed multiple tasks or resolved guest issues quickly and effectively.
✨Highlight Organisational Skills
Excellent organisational skills are crucial for this position. Be prepared to talk about your methods for staying organised and ensuring smooth operations at the front desk. Mention any tools or techniques you use to keep everything on track.