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- Tasks: Supervise Front Office operations and inspire your team to create memorable guest experiences.
- Company: Join Leonardo Hotels, part of the Fattal Hotels Group, with over 230 hotels across Europe.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and ongoing training opportunities.
- Why this job: Be a key player in a vibrant team culture that values personality and growth.
- Qualifications: Be a people person with strong organisational skills and a knack for coaching others.
- Other info: Participate in regular events and celebrations, fostering a fun and engaging work environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
As Reception Supervisor you\’ll be the backbone of the team as you\’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you\’ll be stepping into a busy role! You\’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests\’ expectations.
Responsibilities
- Supervise Front Office operations and lead a team to meet and exceed guest expectations
- Provide coaching and training to new team members
- Be dependable and a reassuring influence for both guests and the team
- Bring solutions to the table and think on your feet in a fast-paced environment
- Help create a positive and engaging work environment for the team
Qualifications
- Be yourself
- Be a people’s person and make each day fun and engaging for the team
- Work well in a fast-paced environment
- Coach and train new team members
- Bring solutions to the table and think on your feet
- Be dependable, and a reassuring influence for both guests and the team
- Have top-notch organisational skills
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme with vouchers
- Meals on duty
- Talent referral scheme with bonuses
- Regular events and celebrations, including Thank You Week and Employee Awards Celebration
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training with clear paths for progression
- Leo Points system with vouchers and days off as rewards
Why join us? We look after our colleagues as well as our guests. Our Supervisors hold key roles in supporting team members and Heads of Department. We offer development programs such as the \”NEW Team Coach\” workshop, \”Guest Care\” training, and the \”Insights Trainee Manager Programme\” to help you progress toward management roles. Leonardo Hotels values personality and interaction, with a focus on being Consistent, Friendly, Genuine, Positive and Willing. We are part of the Fattal Hotels Group and operate over 230 hotels across Europe and Israel, with approximately 4,000 employees and over 50 hotels in the UK & Ireland. We strive to be great places to work and support our teams with activities and celebrations throughout the year.
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Reception Supervisor employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the specific values and culture of Leonardo Hotels. Highlighting your alignment with their focus on being Consistent, Friendly, Genuine, Positive, and Willing during any interactions can set you apart.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully motivated a team or improved guest satisfaction. Be ready to share specific examples that demonstrate your ability to inspire and coach others.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Think of scenarios where you've had to think on your feet and provide solutions quickly, as this is crucial for the Reception Supervisor role.
✨Tip Number 4
Engage with current employees or alumni from Leonardo Hotels on platforms like LinkedIn. This can give you insights into the company culture and expectations, which you can leverage in your discussions during the application process.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and supervisory roles. Emphasise your ability to lead a team, provide excellent guest service, and any specific achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific examples of how you've inspired teams or exceeded guest expectations in previous positions.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as coaching, problem-solving, and organisational abilities. Use concrete examples to illustrate these skills in action.
Show Enthusiasm for the Company: Research Leonardo Hotels and express your enthusiasm for their values and culture in your application. Mention why you want to be part of their team and how you align with their focus on being consistent, friendly, genuine, positive, and willing.
How to prepare for a job interview at Leonardo Hotels
✨Show Your People Skills
As a Reception Supervisor, you'll be interacting with both guests and team members regularly. Make sure to highlight your ability to connect with people and create a fun, engaging atmosphere during the interview.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and bringing solutions to the table. Prepare examples of past situations where you successfully resolved issues in a fast-paced environment to showcase your adaptability.
✨Emphasise Leadership Experience
Since you'll be supervising a team, it's crucial to demonstrate your leadership skills. Share experiences where you've coached or trained others, and how you inspired your team to exceed expectations.
✨Be Yourself
Leonardo Hotels values personality and genuine interaction. Don't be afraid to let your true self shine through during the interview. Show them your enthusiasm for the role and the company culture.
