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- Tasks: Lead the Front Office team to create unforgettable guest experiences and manage nightly operations.
- Company: Join a vibrant hotel chain that values teamwork and guest satisfaction.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Great opportunities for career progression and ongoing training.
- Why this job: Be a key player in ensuring guests have an amazing stay while developing your leadership skills.
- Qualifications: Experience in hospitality and strong team motivation skills.
The predicted salary is between 30000 - 40000 £ per year.
The Night Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Night Manager and a Head of Department, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll maintain positive guest engagement and keep team morale high whilst ensuring any issues are resolved. As a Head of Department, you'll be carrying out Duty Manager shifts and inspiring our vibrant teams to exceed our guests' expectations.
Responsibilities
- Take responsibility for the safety and security of the hotel and our guests.
- Be a great motivator for your team: you'll be proactively working on training and developing plans to keep your team working effectively.
- Implement new ways to maximise guest experience and satisfaction.
- Bring your positive attitude to work with you every day: you'll be setting the tone for some of our guests' stays at welcome and/or departure!
- Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning.
Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We're committed to creating a workplace where every individual--regardless of background, identity, or lived experience--is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Night Manager in Plymouth employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Leonardo Hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality during interviews! As a Night Manager, you'll be leading a team and engaging with guests, so let your positive attitude shine through. Be yourself and make a memorable impression.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios that could arise during your shift. This will show your problem-solving skills and readiness for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Night Manager in Plymouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable moments for guests and how you embody our company values.
Tailor Your CV: Make sure your CV is tailored to the Night Manager role. Highlight your experience in managing teams and ensuring guest satisfaction, as well as any relevant training or certifications that align with our expectations.
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know what makes you unique. Share your experiences and how they’ve shaped your approach to hospitality.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Leonardo Hotels
✨Know the Company Inside Out
Before your interview, make sure you research Leonardo Hotels thoroughly. Understand their mission, values, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've motivated a team or resolved conflicts. Highlight how you can inspire others to create memorable experiences for guests.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like a guest complaint or a staffing issue during a busy night. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your problem-solving skills and ability to maintain high standards.
✨Bring Your Positive Attitude
The role requires a positive mindset, especially during busy shifts. Be ready to share how you keep morale high among your team and how you approach challenges with a can-do attitude. Your enthusiasm can be contagious and is key to creating a great atmosphere for both guests and staff.