At a Glance
- Tasks: Lead hotel operations and create unforgettable guest experiences with your vibrant team.
- Company: Join a dynamic hotel chain that values teamwork and guest satisfaction.
- Benefits: Enjoy special rates on hotel stays, recognition schemes, and wellness activities.
- Other info: Opportunities for career progression and ongoing training in a supportive environment.
- Why this job: Be the face of the hotel and inspire your team to exceed expectations.
- Qualifications: Strong leadership skills and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as manage day‑to‑day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel‑specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. You will keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience. You will be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We are looking for someone with key people skills, who is great at getting the best out of their team by giving them that get‑up‑and‑go.
Responsibilities:
- Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys.
- Lead from the front and get stuck in – you’re the face of the hotel operation.
- Regularly inspect rooms to ensure the product is to brand standard.
- Mentor team members in your hotel who are undertaking in‑house Learning & Development programmes in support of their career.
- Collaborate with your local HR team to host engaging activities for your team.
- Host weekly operations meetings to discuss events and groups – liaise with the Meetings & Events team to ensure your hotel is ready to deliver.
Benefits:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high‑street shops.
- Talent referral scheme.
- Thank You Week: from ice‑cream trucks to yoga classes and lots in between.
- Wellbeing Calendar.
- Ongoing job‑related training programmes with clear paths for progression.
Equality, Diversity and Inclusion:
We are a Disability Confident employer. We generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Deputy General Manager (Maternity Cover) in Oxford employer: Leonardo Hotels
Leonardo Hotels is an exceptional employer that prioritises employee engagement and development, offering a vibrant work culture where team members are empowered to create memorable experiences for guests. With benefits such as special room rates across the UK and Europe, a company-wide recognition scheme, and ongoing training programmes, employees can thrive both personally and professionally. The commitment to equality, diversity, and inclusion further enhances the workplace environment, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager (Maternity Cover) in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Deputy General Manager role or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Research the hotel and its values, and think about how your experience aligns with their mission. Practise common interview questions and prepare some of your own to show you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved guest satisfaction in previous roles. This will demonstrate that you’re not just a manager, but a true leader who can inspire others.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly, and it shows us you're serious about joining our team. Plus, you'll get updates on your application status, so you won't be left in the dark.
We think you need these skills to ace Deputy General Manager (Maternity Cover) in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating memorable moments for guests and leading a vibrant team. Share specific examples of how you've done this in the past.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your key people skills and any relevant experience that aligns with our mission and values. This shows us that you understand what we're all about!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Leonardo Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel and its values thoroughly. Understand their service standards and recent guest feedback. This will help you demonstrate how you can align with their mission and contribute to creating memorable moments for guests.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and inspired teams in the past. Be ready to discuss specific situations where you’ve set targets and achieved them, showcasing your ability to get the best out of your team.
✨Engage with the Interviewers
During the interview, treat it as a two-way conversation. Ask insightful questions about the hotel's operations and team dynamics. This not only shows your interest but also helps you gauge if the hotel is the right fit for you.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss challenges you've faced in previous roles and how you overcame them. Highlight your ability to think on your feet and ensure that operations run smoothly, which is crucial for maintaining guest satisfaction.
