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- Tasks: Support hotel operations, deliver excellent guest care, and ensure safety and security.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Special room rates, recognition schemes, wellness activities, and ongoing training.
- Why this job: Be at the heart of hospitality, creating memorable experiences for guests.
- Qualifications: A passion for customer service and teamwork.
- Other info: Clear paths for progression and a commitment to diversity and inclusion.
The predicted salary is between 988 - 1219 ÂŁ per month.
The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Night Porter, you will be right in the heart of the hotel, supporting your Head of Department and keeping operations running like clockwork. You will maximize guest satisfaction by delivering excellent guest care at all times. You will interact with guests during welcome and departure and shape their experience by preparing room service orders in the Kitchen. Along with your other colleagues in the Night team, take responsibility for the safety and security of the hotel and our guests. Carry out regular Fire Walks each night. Be detail-oriented: you will set out ambient breakfast items in the morning, and it needs to look great.
Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual- regardless of background, identity, or lived experience- is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Night Room Service Waiter employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Room Service Waiter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop in and ask to speak with the manager. A friendly chat can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Be ready for an interview on the spot! Brush up on common questions and have your own ready too. Show them you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest openings and updates directly from us!
We think you need these skills to ace Night Room Service Waiter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience you have in customer service or hospitality. We love seeing how your skills align with our mission and values!
Be Detail-Oriented: Just like in the role, attention to detail is key in your application. Double-check for typos and ensure your formatting is neat. A polished application shows us you care about the little things!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be part of our community from the get-go. Plus, we can’t wait to see your application!
How to prepare for a job interview at Leonardo Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their mission and how they aim to create memorable moments for guests. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Guest Care Skills
As a Night Room Service Waiter, excellent guest care is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlighting your ability to maximise guest satisfaction will demonstrate that you’re the right fit for their service standards.
✨Be Detail-Oriented
Since the role requires setting up breakfast items beautifully, mention any experience you have with attention to detail. Bring up specific instances where your meticulousness made a difference, whether in hospitality or another field. This will show that you understand the importance of presentation and quality.
✨Emphasise Team Collaboration
The Night Porter role involves working closely with other departments. Be ready to discuss how you’ve successfully collaborated with colleagues in the past. Sharing stories about teamwork will highlight your ability to contribute positively to the hotel’s operations and culture.
