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- Tasks: As a Night Porter, you'll ensure guest satisfaction and assist with room service orders.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special hotel rates, meals on duty, and a recognition scheme with vouchers.
- Why this job: Be part of a vibrant team that values your hard work and offers clear career progression.
- Qualifications: No specific qualifications required, just bring your enthusiasm and attention to detail!
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 20000 - 28000 ÂŁ per year.
As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.
If you’re our ideal Night Porter, you will:
- Be yourself! (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Carry out regular Fire Walks each night
- Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night porter - Plymouth
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the hotel, including room service options and guest amenities, will help you stand out during your interview. Show that you're genuinely interested in enhancing guest experiences.
✨Tip Number 2
Highlight your teamwork skills. As a Night Porter, you'll be part of a vibrant team, so share examples of how you've successfully collaborated with others in previous roles. This will demonstrate your ability to contribute positively to the hotel's atmosphere.
✨Tip Number 3
Prepare for situational questions. Think about scenarios you might face as a Night Porter, such as handling guest complaints or ensuring safety protocols. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Show your passion for hospitality. Share stories that reflect your commitment to guest satisfaction and your enthusiasm for working in a hotel environment. This will resonate well with the hiring team and show that you're a great fit for their culture.
We think you need these skills to ace Night porter - Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved guest interaction or kitchen duties. Emphasise skills like attention to detail and teamwork, which are crucial for a Night Porter.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Leonardo Hotels specifically and how you can contribute to their vibrant team and guest satisfaction.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as safety awareness, customer service, and the ability to handle busy environments. Use specific examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Night Porter role.
How to prepare for a job interview at Leonardo Hotels
✨Show Your Personality
As a Night Porter, being yourself is key! Make sure to let your personality shine through during the interview. Share anecdotes that highlight your unique qualities and how they can contribute to the team.
✨Demonstrate Team Spirit
This role requires you to be a bold team player. Be prepared to discuss examples of how you've worked effectively in a team before. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Emphasise Attention to Detail
Since the job involves setting out breakfast items and ensuring guest satisfaction, be ready to talk about your attention to detail. Provide specific examples of how you've maintained high standards in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle busy situations. Think of scenarios where you've successfully managed stress or resolved guest issues, and be ready to share those experiences.