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For Companies At a Glance
- Tasks: Support hotel operations and ensure guest satisfaction during the night shift.
- Company: Join a rapidly growing hotel group with a vibrant team culture.
- Benefits: Special room rates, recognition schemes, meals on duty, and wellness support.
- Why this job: Be part of a dynamic team and shape memorable guest experiences.
- Qualifications: Detail-oriented and responsible for safety and security.
- Other info: Access to ongoing training and clear career progression opportunities.
Be Yourself – Be a Bold Team Player– Be Leonardo
Overview
As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Ideal Night Porter
- Be yourself!
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Carry out regular Fire Walks each night
- Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!
Why join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
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Night Porter employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Porter role. Show us your enthusiasm by being one of the first to apply!
✨Tip Number 3
Prepare for the interview by brushing up on your guest care skills. Think of examples where you’ve gone above and beyond for someone. We love candidates who can demonstrate their commitment to excellent service!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat with us.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to show off your personality and how you can be a bold team player.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight any relevant experience you have, especially in guest care or hospitality, and explain how you can contribute to keeping things running smoothly.
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application is free from typos and errors. A polished application reflects your commitment to quality, just like setting up a great breakfast!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Leonardo community!
How to prepare for a job interview at Leonardo Hotels
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities like guest interaction, room service preparation, and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
As a Night Porter, you'll be part of a vibrant team. Be prepared to discuss examples of how you've worked well in a team before. Highlight your ability to support colleagues and contribute to a positive atmosphere, as this is key to maximising guest satisfaction.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, especially when setting up breakfast items or ensuring the hotel is secure. Bring up specific instances where your attention to detail made a difference in your previous roles. This will show that you can maintain high standards in a busy environment.
✨Embrace the Company Culture
Leonardo Hotels values authenticity and community. During the interview, express your enthusiasm for their culture of recognition and celebration. Share how you align with their values and how you can contribute to the team spirit, making it clear that you’re excited about being part of their community.
