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- Tasks: As a Night Auditor, you'll manage night audits and ensure guest satisfaction.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, meals on duty, and a recognition scheme with vouchers.
- Why this job: Be part of a vibrant team, enjoy celebrations, and access clear career progression.
- Qualifications: Confidence in guest interactions and a positive attitude are essential.
- Other info: Participate in training programmes and community events for personal and professional growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Be Yourself – Be a Bold Team Player– Be Leonardo. As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.
If you’re our ideal Night Auditor, you will:
- Be yourself! (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
- Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our “NEW Team Coach” workshop and “Guest Care” training can really support you in your role, and if the time is right our “Insights Trainee Manager Programme” will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor - Derby
✨Tip Number 1
Familiarise yourself with the hotel’s operations and services. Understanding how the night audit process works and being aware of the hotel's amenities will help you engage confidently with guests and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Showcase your communication skills during any interactions, whether in person or over the phone. Being able to build rapport with guests is crucial, so practice active listening and friendly conversation techniques to make a great impression.
✨Tip Number 3
Highlight your ability to work under pressure. The role of a Night Auditor can be busy and demanding, so think of examples from your past experiences where you successfully managed multiple tasks or handled challenging situations effectively.
✨Tip Number 4
Research the company culture at Leonardo Hotels. Understanding their values and community spirit will allow you to align your personal attributes with what they are looking for in a team player, making you a more attractive candidate.
We think you need these skills to ace Night Auditor - Derby
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Night Auditor. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your personality and enthusiasm for the role. Emphasise your ability to work in a team, your customer service skills, and your commitment to maintaining safety and security.
Highlight Relevant Experience: In your CV, focus on any previous roles in hospitality or customer service. Mention specific tasks that relate to the Night Auditor position, such as managing accounts, handling guest inquiries, or working night shifts.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Night Auditor role.
How to prepare for a job interview at Leonardo Hotels
✨Show Your Personality
As a Night Auditor, being yourself is key! Make sure to let your personality shine through during the interview. Share anecdotes that highlight your unique qualities and how they can contribute to the team.
✨Demonstrate Communication Skills
Since you'll be interacting with guests frequently, it's important to showcase your communication skills. Practice speaking clearly and confidently about your previous experiences in customer service or hospitality.
✨Highlight Teamwork Experience
This role requires you to work as part of a vibrant team. Be prepared to discuss examples of how you've successfully collaborated with others in past roles, and how you can bring that teamwork spirit to the Night team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you've had to manage multiple tasks or resolve guest issues, and be ready to explain your thought process.
