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- Tasks: Manage night audits, balance accounts, and ensure guest satisfaction.
- Company: Join a rapidly growing hotel group with a vibrant team culture.
- Benefits: Enjoy special room rates, recognition schemes, and meals on duty.
- Why this job: Be part of a supportive community and develop your hospitality career.
- Qualifications: Strong communication skills and a positive attitude.
- Other info: Access to training programmes and clear paths for progression.
The predicted salary is between 20000 - 30000 £ per year.
The Night Auditor will support the strategic initiatives and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Night Auditor, you\’ll be right in the heart of the hotel, so we want you to take pride in everything you\’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you\’ll be stepping into a busy role! You\’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests\’ expectations.
If you\’re our ideal Night Auditor, you will:
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
- Bring your positivity to work with you every day: you\’ll be assisting guests at welcome and departure throughout the night
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We\’re committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, \”Come Join Us Guest Care\” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you\’ll be on track for a brilliant future in Hospitality!
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Night Auditor employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the Night Auditor role. We want to see your personality shine through, so be ready to share your experiences and how you can contribute to the team.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure to highlight why you’re excited about working at Leonardo Hotels. We love candidates who are genuinely passionate about hospitality and making guests feel welcome.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the position and leave a positive impression. Plus, it shows that you’re proactive and keen to join our vibrant team!
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to show off your personality and enthusiasm for the Night Auditor role.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Night Auditor. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Leonardo Hotels
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Night Auditor does. Familiarise yourself with the responsibilities like running the night audit and balancing accounts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Night Auditor, you'll be interacting with guests regularly. Prepare examples of how you've built rapport with customers in the past. Think about times when your positivity made a difference, as this aligns perfectly with the hotel's values.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a guest complaint or a busy night shift. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture or training programmes available. This shows your enthusiasm for the position and helps you gauge if the hotel is the right fit for you.
