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For Companies At a Glance
- Tasks: Manage night audits, balance accounts, and ensure guest satisfaction.
- Company: Join a rapidly growing hotel group with a vibrant team culture.
- Benefits: Enjoy special room rates, recognition schemes, and meals on duty.
- Why this job: Be part of a supportive community and develop your hospitality career.
- Qualifications: Strong communication skills and a positive attitude.
- Other info: Access to training programmes and clear paths for progression.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Overview
Be Yourself – Be a Bold Team Player– Be Leonardo
As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Responsibilities & ideal candidate
- Be yourself!
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
- Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our “NEW Team Coach” workshop and “Guest Care” training can really support you in your role, and if the time is right our “Insights Trainee Manager Programme” will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
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Night Auditor employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leonardo Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the Night Auditor role. We want to see your personality shine through, so be ready to share your experiences and how you can contribute to the team.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure to highlight why you’re excited about working at Leonardo Hotels. We love candidates who are genuinely passionate about hospitality and making guests feel welcome.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the position and leave a positive impression. Plus, it shows that you’re proactive and keen to join our vibrant team!
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to show off your personality and enthusiasm for the Night Auditor role.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Night Auditor. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Leonardo Hotels
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Night Auditor does. Familiarise yourself with the responsibilities like running the night audit and balancing accounts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Night Auditor, you'll be interacting with guests regularly. Prepare examples of how you've built rapport with customers in the past. Think about times when your positivity made a difference, as this aligns perfectly with the hotel's values.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a guest complaint or a busy night shift. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team culture or training programmes available. This shows your enthusiasm for the position and helps you gauge if the hotel is the right fit for you.
