At a Glance
- Tasks: Supervise the Night Crew and ensure excellent guest experiences.
- Company: Join the vibrant Leonardo Hotel community across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellbeing initiatives.
- Other info: Dynamic night shifts with opportunities for training and career progression.
- Why this job: Make a real impact on guest satisfaction while developing your hospitality skills.
- Qualifications: Experience in hospitality, strong communication, and a passion for customer service.
The predicted salary is between 20790 - 25410 £ per year.
## Assistant Night Manager
Apply
Leonardo Hotel Newcastle Quayside
Full time
Posted 15 Days Ago
JR105676Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!We have an opportunity for you to join the Nights Team as a Night Manager
We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises
- What we want you to have-
- Supervisory experience or be a strong front office or nights team member in a hotel.
- Great communication skills so you can chat to our guests providing a great welcome and departure.
- Flexibility– to enjoy working night shifts (weekends will be included)
- Ability to recognise what our customers want and need
- Good people skills – to work well in a team because we want work to be fun
- Have a genuine interest in serving customers, at night they can be very different
- Confidence with systems and taking payments, you will be completing the night audit balancing the days business.
- To be organised and able to work well under pressure at times and multi task in a fast paced environment.
- Ensure prompt resolution of customer complaints.
- Be used to working alone/ with limited small team along side you.
- To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
- The job -
- To supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
- To be familiar with the business, including arrivals, departures and special requests.
- To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
- To follow the company standards and procedures for guest arrivals and departures.
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Training and motivating colleagues.
- Ensure all cash, charge, float and till procedures are carried out.
- To follow night audit procedures and generate the relevant reports for each department.
- Run the relevant back up.
- Ensure that all guests are safe and comfortable.
Some of the perks our Assistant Night Manager could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank
You
Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progression We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are.
Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Assistant Night Manager?We look after our colleagues just as well as we look after our guests.
Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us.
With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! #J-18808-Ljbffr
Assistant Night Manager in Newcastle upon Tyne employer: Leonardo Hotels
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Night Supervisor, you'll enjoy unique benefits such as special rates on hotel rooms across the UK and Europe, ongoing training programmes, and a commitment to your personal growth within the hospitality industry. Join us in creating memorable moments for our guests while being part of a supportive community that truly cares about your wellbeing and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leonardo Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leonardo Hotels
Don't be shy about reaching out to Leonardo Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leonardo Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leonardo Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
