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- Tasks: Supervise Front Office operations and create memorable experiences for guests.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Special hotel rates, recognition schemes, and ongoing training for career growth.
- Why this job: Be a key player in a fun, fast-paced environment while inspiring your team.
- Qualifications: Strong organisational skills and a passion for people.
- Other info: Embrace diversity and enjoy a supportive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
The Reception Supervisor will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As Reception Supervisor you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations.
Responsibilities- Be a people’s person and make each day fun and engaging for the team!
- Work well in a fast-paced environment.
- Coach and train new team members.
- Bring solutions to the table and think on your feet.
- Be dependable, and a reassuring influence for both guests and the team.
- Have top‑notch organisational skills.
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual – regardless of background, identity, or lived experience – is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Receptionist Supervisor in Milton Keynes employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Supervisor in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face as a Reception Supervisor. Think about how you would handle guest complaints or motivate your team, and be ready to share your ideas with confidence!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, let your passion for hospitality shine through. Remember, they want someone who can create memorable moments for guests just as much as they want skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us, and we’re always looking for enthusiastic team players to join our vibrant community.
We think you need these skills to ace Receptionist Supervisor in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re looking for someone who can inspire and motivate a team, so show us how you’d bring that energy!
Tailor Your Application: Make sure to tailor your application specifically for the Reception Supervisor role. Highlight your experience in supervising teams and creating memorable guest experiences. We love seeing how your skills align with our mission and values, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We’re busy too, so help us see why you’re the perfect fit quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our amazing company culture right there!
How to prepare for a job interview at Leonardo Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their mission and how they create memorable experiences for guests. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Reception Supervisor, you'll be working closely with both guests and your team. Prepare examples of how you've successfully managed relationships in the past. Think about times when you’ve inspired or motivated others, as well as how you’ve handled challenging situations with grace.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share a specific instance where your organisational skills made a difference in your previous roles.
✨Bring Solutions to the Table
During the interview, think on your feet and be prepared to discuss how you would handle various scenarios that could arise in the Front Office. Show them that you’re not just a problem identifier but also a solution provider. This will highlight your proactive approach and readiness for the role.
