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- Tasks: Lead the M&E team to create unforgettable experiences for our guests.
- Company: Join a vibrant community at Leonardo Hotels with over 55 locations.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression await you.
- Why this job: Be part of a dynamic team that values your individuality and growth.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As a Meetings and Events (M&E) Team Leader you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.
Responsibilities
- Be yourself!
- Be a vibrant host for customers and an expert in recognising their needs - customer retention is a crucial part of this role!
- Be hands on and visible in the operation with the ability to lead and multi-task.
- Keep the details in mind - you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained.
- Have great communication skills - it’s important to establish relationships with organisers and other departments within the hotel!
- Ensure that staffing levels are adequate for upcoming events.
- Assist the F&B Team whenever M&E is not busy.
Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
Belonging and Respect
We’re committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why join us?
We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
M&E Team Leader employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your true self shine through during the interview. They want to see how you’ll fit into their team, so be vibrant and engaging – just like you would with guests!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace M&E Team Leader
Some tips for your application 🫡
Be Yourself!: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that vibrancy to our team.
Tailor Your Application: Make sure to customise your application to highlight your experience in managing events and leading teams. We love seeing how your skills align with our high standards for customer care and operational excellence.
Show Off Your Communication Skills: Since great communication is key in this role, use your application to demonstrate how you've built relationships in past roles. Share examples of how you’ve effectively collaborated with others to create memorable experiences.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team.
How to prepare for a job interview at Leonardo Hotels
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the M&E Team Leader role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Care Passion
Since this role is all about delivering excellent customer care, be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to recognise and meet customer needs, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
As a potential team leader, it’s crucial to showcase your leadership abilities. Prepare to discuss your experience in managing teams, multitasking under pressure, and ensuring smooth operations. Use real-life scenarios to illustrate how you’ve successfully led a team in a busy environment.
✨Communicate Effectively
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve built relationships with colleagues and clients in the past, as this will show that you can foster collaboration across departments.