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- Tasks: Lead the M&E team to create unforgettable guest experiences and manage daily operations.
- Company: Join a vibrant hotel chain that values teamwork and exceptional service.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Why this job: Be at the heart of hospitality, making every event memorable for guests.
- Qualifications: Strong leadership skills and a passion for customer care are essential.
- Other info: Opportunities for growth with ongoing training and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
The M&E Operations Manager will direct the strategic initiatives and objectives of the M&E department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Meetings and Events (M&E) Operations Manager and Head of Department, you will be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you will be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you will need to manage the M&E operation with a passion to deliver excellent customer care.
Key Responsibilities- Be a vibrant host for customers and an expert in recognising their needs - customer retention is a crucial part of this role!
- Be hands on and visible in the operation with the ability to lead and multi-task.
- Keep the details in mind - you will take ownership for ensuring the hotel facilities and equipment are well-maintained.
- Have great communication skills - it is important to establish relationships with organisers and other departments within the hotel!
- Ensure that staffing levels are adequate for upcoming events.
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We are committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you will be on track for a brilliant future in Hospitality!
M&E Operations Manager employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Operations Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Leonardo Hotels' values and mission. This way, you can show how your own vibe aligns with theirs, making you a perfect fit for the M&E Operations Manager role.
✨Tip Number 2
Practice your people skills! As an M&E Operations Manager, you'll be interacting with guests and team members all day. Role-play common scenarios with a friend to boost your confidence and communication skills before the big day.
✨Tip Number 3
Be ready to showcase your leadership style! Think about examples from your past where you've led a team or managed events successfully. This will help you demonstrate your ability to keep the M&E operation running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Leonardo Hotels family. Let’s make those memorable moments happen together!
We think you need these skills to ace M&E Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the M&E role shine through! We want to see how much you care about creating memorable experiences for our guests. Share specific examples of how you've gone above and beyond in previous roles.
Tailor Your CV: Make sure your CV is tailored to the M&E Operations Manager position. Highlight relevant experience and skills that align with the job description. We love seeing how your background fits with our vision and values!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon – we want to understand your experience without any confusion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Leonardo Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their mission and how they aim to create memorable moments for guests. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an M&E Operations Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed operations or led a team through busy periods. Highlight your hands-on approach and how you ensure excellent customer care.
✨Communicate Clearly and Confidently
Strong communication skills are key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you build relationships with organisers and collaborate with other departments. This will show that you can maintain the high standards expected in the hospitality industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to multi-task or manage staffing levels during events. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your capability.