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- Tasks: Manage customer requests and ensure guest satisfaction through effective communication.
- Company: Join a supportive team at Leonardo, where colleagues are valued just as much as guests.
- Benefits: Extensive training opportunities, career growth, and a friendly work environment.
- Other info: Dynamic role with opportunities to learn and grow in the hospitality industry.
- Why this job: Be part of a community that prioritises teamwork and personal development.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
As a Meetings professional, you will:
- Deal with all customer requests and queries promptly and effectively via emails, telephone or face-to-face.
- Manage guest complaints in a friendly manner, ensuring guest satisfaction at all times.
- Conduct regular competitor checks to ensure you have a good understanding of our market and pricing strategy.
- Liaise with other hotel departments to ensure we are all working towards the same goals.
- Participate in training and be the best you can be in your role – there is a huge amount of training available to you if you want to build a career.
Why join us? We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. We have support on tap, so expect top-notch learning opportunities.
M&E Executive employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you're the perfect fit for the M&E Executive role. Keep it friendly and engaging!
✨Tip Number 3
Stay informed about the competition! Regularly check out what other hotels are doing. This knowledge will not only help you in interviews but also show that you're genuinely interested in the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join the Leonardo community.
We think you need these skills to ace M&E Executive
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. It helps us get a feel for how you'd fit into our team.
Tailor Your Application: Make sure to tailor your application to the M&E Executive role. Highlight your experience with customer requests and managing complaints, as these are key parts of the job. Show us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your skills and experiences. Avoid fluff – we want to know exactly why you’d be a great fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Leonardo community right from the start!
How to prepare for a job interview at Leonardo Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of an M&E Executive inside out. Familiarise yourself with common customer queries and complaints, as well as how to handle them effectively. This will show that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since this role involves dealing with customers via various channels, practice your communication skills. Be prepared to demonstrate how you would handle a guest complaint or query during the interview. Use clear, friendly language to convey your approach.
✨Research the Competition
Conduct some competitor checks before your interview. Understand their pricing strategies and what makes them stand out. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to the hotel's success.
✨Embrace the Training Culture
Express your enthusiasm for the training opportunities available. Share examples of how you've taken advantage of training in the past or how you plan to develop your skills further. This shows that you're committed to growing within the company and being the best you can be.