Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional guest care and collaborate with teams to enhance experiences.
- Company: Join a vibrant hotel chain that values teamwork and community.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Access ongoing training and clear paths for career progression.
- Why this job: Make memorable moments for guests while developing your hospitality skills.
- Qualifications: Passion for service, teamwork, and a proactive attitude.
Main Tasks
- Offer exceptional guest care at all times
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently
- Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival
- Service, refresh and clear rooms as required
- Operate in a safe and orderly manner, with particular adherence to Manual Handling, and promptly report any hazards, accidents, losses, or damages to management
- Meet and greet clients in the absence of a Supervisor or Manager
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Regular review meetings with line manager
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach 'Come Join Us' Guest Care training
- Opportunity to apply for internal development programmes, such as:
- Junior Chef Development programme
- Graduate programme
- Level 2 Apprenticeships in Hospitality
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
M&E Assistant employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A friendly chat can lead to opportunities you wouldn't find on job boards.
✨Tip Number 2
Get your game face on for interviews! Research the company and prepare to showcase how your passion for guest care aligns with their values. Remember, they want to see your personality shine through!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace M&E Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for delivering memorable moments to guests shine through. We want to see how you connect with our mission and values, so don’t hold back!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the M&E Assistant role. We love seeing how you can contribute to elevating the overall guest experience.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff. This helps us see your strengths quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Leonardo Hotels
✨Know the Company Culture
Before your interview, take some time to understand the company’s vision and values. This role is all about guest care, so be ready to discuss how you can embody their culture and contribute to creating memorable moments for guests.
✨Showcase Your Team Spirit
As a M&E Assistant, collaboration is key. Prepare examples of how you've worked effectively in teams before. Highlight your friendly nature and willingness to support colleagues, as this will resonate well with the interviewers.
✨Demonstrate Proactivity
This role requires a hands-on approach, so think of instances where you took the initiative to improve a situation or solve a problem. Be ready to share these stories to show that you’re proactive and can adapt to changing service environments.
✨Communicate Confidently
Effective communication is crucial, especially when meeting and greeting clients. Practice articulating your thoughts clearly and confidently. Also, be open to feedback during the interview; it shows you're engaged and willing to learn.