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For Companies At a Glance
- Tasks: Deliver exceptional guest care and collaborate with teams to enhance experiences.
- Company: Join a vibrant hotel community dedicated to guest satisfaction.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training opportunities.
- Why this job: Be part of a supportive team that values your growth and wellbeing.
- Qualifications: Passion for hospitality and a positive, proactive attitude.
- Other info: Great career progression paths and a commitment to diversity and inclusion.
Main Tasks
- Offer exceptional guest care at all times
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently
- Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival
- Service, refresh and clear rooms as required
- Operate in a safe and orderly manner, with particular adherence to Manual Handling, and promptly report any hazards, accidents, losses, or damages to management
- Meet and greet clients in the absence of a Supervisor or Manager
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Regular review meetings with line manager
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach 'Come Join Us' Guest Care training
- Opportunity to apply for internal development programmes, such as: Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
M&E Assistant employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Leonardo Hotels' values and mission. This way, you can show how your passion for guest care aligns with their vision, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be meeting and greeting clients, it’s crucial to come across as friendly and confident. Try role-playing with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Be proactive during your interview! Don’t just wait for questions; share your ideas on how to enhance guest experiences. This shows you're engaged and ready to contribute right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates about our amazing training programmes.
We think you need these skills to ace M&E Assistant
Some tips for your application 🫡
Show Your Passion: Let your genuine passion for delivering memorable moments shine through in your application. We want to see how you connect with our mission and values, so share any relevant experiences that highlight your enthusiasm for guest care.
Tailor Your Application: Make sure to tailor your CV and cover letter to the M&E Assistant role. Highlight your teamwork skills and any experience you have in hospitality or customer service. We love seeing how you can contribute to elevating the overall guest experience!
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid fluff and get straight to the point about your skills and experiences that make you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Leonardo community!
How to prepare for a job interview at Leonardo Hotels
✨Know the Company Culture
Before your interview, take some time to understand the company’s values and culture. Since this role is all about guest care, think about how you can embody their mission in your responses. Show that you’re not just looking for a job, but that you genuinely want to be part of their community.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially related to guest care and teamwork. Think of examples from your past experiences where you’ve gone above and beyond for guests or collaborated effectively with colleagues. This will demonstrate your proactive approach and hands-on attitude.
✨Show Your Passion for Hospitality
Let your enthusiasm for delivering memorable moments shine through. Share stories that highlight your love for hospitality and how you’ve made a positive impact on guests in previous roles. This will resonate well with the interviewers and show that you’re a great fit for their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes mentioned in the job description or how the team collaborates to enhance guest experiences. This shows your interest in ongoing learning and your commitment to contributing positively to the team.
