Leonardo Hotels in Manchester is seeking a guest-focused team member to manage check-in and check-out, respond to enquiries, and collaborate with colleagues to elevate the guest experience across outlets.
You will upsell room upgrades and breakfasts, handle guest complaints calmly, and ensure accurate use of hotel systems while adhering to data protection and safety policies. This role offers growth opportunities within Leonardo's UK & Europe properties.
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Guest Experience Concierge & Front Desk Pro in Manchester employer: Leonardo Hotels
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Night Supervisor, you'll enjoy unique benefits such as special rates on hotel rooms across the UK and Europe, ongoing training programmes, and a commitment to your personal growth within the hospitality industry. Join us in creating memorable moments for our guests while being part of a supportive community that truly cares about your wellbeing and career progression.
