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For Companies At a Glance
- Tasks: Deliver exceptional guest care and collaborate with colleagues to enhance the guest experience.
- Company: Join a vibrant team at Leonardo Hotels, where every voice matters.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training for career growth.
- Other info: Embrace a culture of belonging and continuous learning in a supportive workplace.
- Why this job: Be part of a dynamic environment that values your input and supports your development.
- Qualifications: A passion for hospitality and a positive, proactive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Main Tasks
- Offer exceptional guest care at all times.
- Address guest concerns courteously and promptly to ensure their satisfaction.
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
- Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management.
- Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation.
- Engage in continuous learning and skill development to maintain service excellence.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times including, but not limited to, Data Protection and Health and Safety regulations.
- Complete any other reasonable request made by a member of the management team or a supervisor.
Person Specification
- Genuine passion for delivering memorable moments to guests.
- Positive approach to changing service environments and priorities.
- Pro-active with a hands-on approach to delivering consistent results.
- Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative.
- Friendly team player with the ability to work effectively and efficiently with others.
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
- Engaged with hotel initiatives to support the local community.
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests.
- Customer reviews.
- Achieving agreed KPIs.
- Fulfilment of the job skills checklist.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Available Ongoing Learning
- GROW online BELONG induction and development courses.
- Academy Technical skills training.
- Team Coach 'Come Join Us' Guest Care training.
- Opportunity to apply for internal development programmes, such as:
- Junior Chef Development programme.
- Graduate programme.
- Level 2 Apprenticeships in Hospitality.
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Thank You Week: from ice cream trucks to yoga classes and lots in between.
- Ongoing job-related training programmes with clear paths for progression.
We're committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality. Proud member of the Disability Confident employer scheme.
Food and Beverage Assistant in Manchester employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Leonardo Hotels' values and mission. This way, you can show how your passion for guest care aligns perfectly with their ethos.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experiences and demonstrate your proactive approach to service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Food and Beverage Assistant in Manchester
Some tips for your application 🫡
Show Your Passion: Let your genuine passion for delivering memorable moments shine through in your application. We want to see how you connect with the idea of exceptional guest care and how you can contribute to our friendly team.
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your relevant experience and skills. We love seeing how you’ve tackled challenges in previous roles, especially in fast-paced environments like hospitality.
Be Proactive: Don’t just list your skills; show us how you’ve used them! Share specific examples of how you’ve gone above and beyond to ensure guest satisfaction or improved a process. We appreciate a hands-on approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Leonardo Hotels
✨Know Your Guest Care Culture
Before the interview, take some time to understand Leonardo Hotels' Guest Care culture. Familiarise yourself with their values and how they prioritise guest satisfaction. This will help you demonstrate your genuine passion for delivering memorable moments during the interview.
✨Show Off Your Team Spirit
Be ready to share examples of how you've collaborated with colleagues in previous roles. Highlight your ability to work effectively in a team and how you’ve contributed to elevating the overall guest experience. This will show that you're a friendly team player who fits right into their environment.
✨Prepare for Common Scenarios
Think about potential guest concerns or situations you might face as a Food and Beverage Assistant. Prepare responses that showcase your proactive approach and problem-solving skills. This will demonstrate your readiness to address guest issues courteously and promptly.
✨Embrace Continuous Learning
Express your enthusiasm for ongoing learning and skill development. Mention any relevant training or courses you've completed, and be open about your interest in the internal development programmes offered. This shows that you're committed to maintaining service excellence and growing within the company.